Technician Maintenance

EDWARD G. O'CONNOR Jr.

*** ***** *****

Bushkill PA 18324

570-***-**** - Home

570-***-**** - Cell

**********@*****.***

PROFESSIONAL OBJECTIVE

To secure a position within an organization which will benefit from my

overall business experience, communication skills, & advanced computer

skills, with the opportunity for personal and professional growth.

SUMMARY OF EXPERIENCE/WORK HISTORY

Longo Industries Inc. 7/2004

- Present

Support Technician

* Printer issues, network connectivity issues, equipment repair (PC /

laptop / printer).

* Ensured work order / job ticket ownership until completion.

* Heavy phone support, trouble ticket entry into support desk application

(Magic)

Alternative Resources Corporation Inc. 10/2002

- 1/2003

Helpdesk Analyst

* Assisted clients via telephone and/or remote access with various

software & hardware issues.

* Created technical documentation for networked Knowledge Base.

* Followed alert notifications guidelines set by Senior I.T. personnel,

logged all helpdesk ticket & network issues.

StarMedia Networks Inc. 1/1999 -

8/2002

LAN Administrator (11/2001 - 8/2002)

* Network administration for remote offices located in Brazil, Uruguay,

Venezuela, Miami, Spain, Texas, and

Canada.

* Helped to implement security guidelines for NOC / Data Center.

* Windows 2000/XP/Exchange Server maintenance & upgrades.

Backup Administrator (2/2001 - 11/2001)

* Performed daily backups of data from various servers within the

domain.

* Performed data restores & recovery at request of users from various

departments within the corporation.

* Performed daily maintenance on ArcServ Backup server including Perf.

Monitor, defragmentation, disk

cleanup etc.

Helpdesk Technician (1/1999 - 2/2001)

* Created/deleted user accounts located within the domain, and on e-mail

servers (Exchange 2000).

* Troubleshooted hardware malfunction issues, initiated service calls to

vendors for assistance regarding

escalation issues.

* Log, track, and assign helpdesk trouble tickets & work orders into

desktop support database.

EDUCATION

DeVry University, NJ

Currently enrolled

B.S. in Network & Communications Mgmt.

* A.S. in Network & Comm.

Mgmt. already completed*

Learning Tree International, New York, NY

1/2000 - 6/2000

[Windows 2000 Administration]

S.C.S. Business & Technical Institute, Jamaica, NY

6/1994 - 5/1995

[PC Repair & Maintenance]

SKILLS

* MS Works 9.0 * MS InfoPath '07 * Harvard Graphics 3.0 * All office

machines

* MS Office '07 * Lotus Software * Windows XP - Vista * Dictaphone

* D-Base Plus * Windows '98-NT * Windows 7 *

Keyboard: 50 wpm

* Quicken '08 * MS PowerPoint '07 * MS DOS 6.22 * Adobe

PageMaker

Strong References Available to Prove Outstanding Work Ethic and Initiative.

Contact this candidate