Manager Customer Service
Resume:
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**************@*****.***
Anuroop Kumar Sharma
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Profile Summary
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Over 25 years of Banking exposure with excellent understanding and
experience on Loans & Advances, Recovery Management, NPA's, Branch
Management and Customer relationship Management.
. Started my career as Office Assistant with Central Bank of India and
grown to Asstt. Manager and Finally Branch Manager with the same bank. My
services rendered to Gujarat and M.P States Branches.
. Hands on exposure of Managing Branch as a whole ensuring branch
profitability.
. Identify Customer needs based on the Branch Area and locality and promote
Bank products accordingly.
. Monitoring Customers accounts and ensuring Quality and Timely services to
them.
. Excellent leadership skills to lead the team and keep them focused
towards company ojective.
. Ensuring Implementation of Banking Policies and smooth working of the
Branch
. Collecting Market intelligence and providing the same to Zonal office to
help in coming up with strategies
Matching Market requirements.
. Ensuring all the statutory requirements related to Banking Industry Norms
is Being met out.
. Hands on exposure on coordinating Bank Audits.
. Very good Team player.
. Have been into Gujarat as well as Madhya Pradesh during my tenure with
Central bank of India and have
Very good understanding of both the regions.
. Excellent understanding of Branch level working right from clerical work
to manager Branch profitability as I have been exposed to various work
profiles during my 25 years of Tenure with Central Bank of India.
Core Competencies
Strategic Planning
. Formulating developmental strategies for achievement of goals and targets
by identifying & developing new avenues for long term growth.
. Establishing Branch goals, short term and long term budgets and de
. veloping business plans for the achievement of these goals. Ensuring the
Banking policies is implemented and team is working towards common
objective.
Branch Management
. Ensuring Branch profitability and Customer Relationship.
. Ensuring the Banking policies is implemented and team is working towards
common objective.
. Maintaining and achieving Fixed Deposit targets at the Branch level.
. Recovery management using various strategies.
. Sanctioning of the Loans and Advances to the customers based on the
project files and banking procedures.
. Monitoring NPA'S and putting efforts to bring them down.
. Effective Team Management with co-operation of subordinate and staff.
. Ensuring of new strategies and come up with new ideas and suggestions to
achieve allotted business targets.
. Leading my team from the front and ensuring that they have common focus
align with Bank Objectives.
. Mentoring, Motivating and coaching talent to achieve the objectives.
Customer Relationship Management
. Effective Management of Customer Relation Operations and ensuring
maximum Customer Satisfaction by providing timely response.
. Developing and maintaining corporate relationships for accomplishment
of organizational objectives.
. Interfacing with clients for understanding their requirements &
suggesting the most viable solutions / products and cultivating
relations with them for customer retention & securing repeat business.
. Building and maintaining healthy business relations with customer,
enhancing customer satisfaction matrices by achieving delivery &
service quality norms.
. Ensuring high level of customer service and managing difficult
customer situations.
Business Development
. Ensuring Deposits and Loans & Advances are in healthy shape and
growing.
. Excellent Public relationship skill which helps in developing
business.
. Utilizing public information and personal network for developing
marketing intelligence so as to generate leads.
Team Management
. Designing and implementing strategies for building team effectiveness
by promoting a spirit of cooperation between team members.
. Conducting meetings for setting up sales objectives and designing or
streamlining processes to ensure smooth functioning of sales
operations.
. Organizational Experience - Presently working as an Executive Manager
with NPV Financial services pvt.ltd.Indore, managing loan
portfolio of clients with Govt. Banks and Financial institutions.
. Previous assignments :
(i) AS BUSINESS DEVELOPMENT MANAGER AT NATIONAL LEVEL GOVT. BANKS
LOAN RECOVERY & ENFORCEMENT AGENCY (ADHIKRUT JABTI EVAM VASULI) AT
INDORE.
(ii) As an Authorized dealer in SUNIDHI SECURITIES AND FINANCIAL
SERVICES LTD. (Stock
broking company).
Central Bank of India Dec
1988 till Feb 2014
Designation : Branch Manager (Morena) - June 2013 to Feb 2014
Branch Manager (Kelaras) - Nov 2011 to June 2013
Branch Manager (Dehgaon) - June 2009 to Nov 2011
Job Responsibilities as Branch Manager:
. Responsible for Branch Profitability
. Ensuring Yearly Targets for Deposits are being met out.
. Sanctioning of Loan Upto 50 Lacs. The loans are in nature of
Agriculture Advances, Retails Advances, and Personal Loans etc.
. Managed both Semi Urban and Urban Area Branches.
. To keep NPA's in control and put efforts to Reduce NPA's in regular
basis.
. Leading Bank staff to deliver exceptional customer service
. Market and sell the banks products like mortgages, loans and
insurance.
. Monitoring customers account and managing all quality and procedural
standards within the branch
. Managing the day to day running of the Branch.
. Implementing policies that build trust between the bank and its
customers.
Previous Assignments
Assistant Manager - Bhavnagar Branch (June 2002 to Oct. 2004)
Shamgarh Branch (Oct. 2004 to Oct. 2006)
Neemuch Branch (Oct.2006 to June 2009)
Job Profile as Branch Manager
. Managing the day to day running of the Branch and supervising the
staff
. Assisting Branch manager for various proposals on Loans and Advances
in relation to Agri loans as well as retail sector.
. Recovery assistance
. Ensuring that Branch statutory compliance are being met
. Ensuring timely Audit and reply of Audit Queries, if any.
Office Assistant - Navli Branch (Gujarat) - Dec 1988 to May
2002.
. Personal Achievements -
Achieved Business Targets and managed
to get Deposits of INR 22.42 Cr and Advances of INR 9.69 Cr. during
my tenure with Kelaras Branch.
Achieved Advance target of INR 24.25 Cr during year 2012-2013.
(Kelaras Branch)
. Achieved Deposit target of INR 6.50 Cr during year 2011-2012.
(Dehgaon Branch)
[pic] Education and Trainings attended -
. B.Sc. (Math's) - 1986
. JAIIB from Indian Institute of Bankers - 2010
. MBA (FINANCE) pursuing.
. Agricultural Finance Training by Central Bank of India (30.11.2009
to 05.12.2009)
. Advance Banking Course by Central Bank of India (29.05.95 to
10.06.95)
. Training on subjects of Real Estate, Housing, Vehicle & Corporate
finance.(20.2.2011 to 27.2.2011)
[pic] IT Skills
. Windows, MS office (Ms Word, Ms Excel, Power Point & Access) and well
verse Banks link software
Marital Status : Married
Date of Birth : 04.09.1966
Passport Number : M - 4221987 valid up to DEC. 2024
Languages Known : Hindi, English, Gujarati.
Current Address : H.No.91A, Balaji Enclave, Near RKDF College,
Post : Jhalaria,INDORE.(MP),
Current CTC : Rs. 400000 LPA
Notice Period : Can join immediately
Contact this candidate