Quality Assurance Sales

ABDERRAHIM TOUGGANI

Phone: 713-***-****

Email: ********@*****.***

OBJECTIVE: A challenging Position as an Enterprise Software Packager

or Quality Assurance Engineer.

EDUCATION:

. B.S., Computer Systems Analysis, American Intercontinental

University, Houston, TX (June 2010). GPA of 3.0 on a 4.0 scale.

. Courses taken includes:

o Software Engineering Design

o Artificial Intelligence

o Operating Systems Design

o Asp.net

o .Net Development

o Relational Database Theory

o C/C++ Programming

o Network Programming.

TRAINING:

. Extensive Training in Testing Tools: Quick Test Professional, Quality

Center, Winrunner and manual testing.

o Extensive 3 months training on the use of QuickTest Professional

9.5 and WinRuner as automated functional testing tools. Used the

point and click interface to record and play back tests; added

synchronization points and verification steps; and created

multiple action tests. Experience in Software Manual Testing and

Software Development Life Cycle (SDLC).

. Training in Software packaging tools including Wise Package Studio

and App-V (Microsoft Application Virtualization).

o Repackaged applications into MSI and Transforms (MST) using Wise

Package Studio 6x/7x.

o Used VMware and Virtual PC for packaging and testing purposes.

o Used Filemon and Regmon for monitoring the files and registry

Keys Accessed by the applications or denied Access to.

o Tested Packages for DLL conflicts and compatibility with

existing applications to prevent DLL Hell environment.

o Tested Application packages as an administrator, and tested the

application individually as well as coordinated functional

testing with end user.

WORK HISTORY:

Champion Chevrolet, Houston, TX

June 2010 - Present

Salesman

. Planning and Executing Skills:

o Made daily and weekly action plans / schedules to identify

specific targets and forecast number of contacts to be made /

sales goals to be achieved

o Created status reports, including activities, closings, follow-

ups and goal achievement

o Prepared paperwork to activate and maintain contract services

o Developed / implemented special sales activities to reduce stock

/ maintain inventory control

. Negotiation and Communication Skills

o Negotiated the best deal for the company while satisfying

customer's needs

o Closed deals with customers in a fast -paced and changing market

environment

o Identified and resolve client concerns during and after sale

. Relationship Management

o Identified sales prospects to contact in addition to assigned

accounts

o Followed up on new leads and referrals resulting from field

activity

o Established and maintained current client and potential client

relationships

o Managed account services through quality checks and other follow-

up activities

o Strong understanding of customers and their requirements based

on market dynamics

LANGUAGES: French, Spanish and English.

Status: US Citizen

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