Customer Service Software
Resume:
*****.***@*******.***
SAMPA ROY
Objective: To obtain a position in HR that will enable me to use my strong organizational and
leadership skills, educational background and ability to work well with people.
ACADEMICS
• MBA (HR) –Drake University (2008-2010).
• PGDCA (Post Graduate Diploma in Computer Applications), June 2000 - May 2001.
• B.Sc (Bachelors in Science) (with Chemistry Honours), Berhampore University, 1998 -
April 2000.
SUMMARY OF QUALIFICATIONS & SKILLS
• Excellent academic background in HR Management including recruiting and selection
procedures, applicant screening, employee training, health and safety in the work place.
• Outstanding leadership, organization and communication skills.
SEMINARS ATTENDED
• International HR Management
• Performance Management
• Lean Management
EXPERIENCE SUMMARY
• Working in Wells Fargo Home Mortgage, as a Loan Document Specialist.
• Over 3.5 years experience in Software Application development on Java/J2ee platform.
• Over one year experience as a Software faculty.
WORK HISTORY
Duration Organization Role
October 2010 – till date Wells Fargo Home Mortgage Loan Document Specialist
June 2003 – Jan 2007 Sritech Solutions Pvt. Ltd Software Developer
Nov 2001 – May 2003 Sritech Solutions Pvt. Ltd Software Faculty
WORK EXPERIENCE
Wells Fargo Home Mortgage
Duration: October 2010 till date (Loan Document Specialist):
As a Loan Doc Specialist, current responsibilities are :
• Communication bridge among mortgage consultants, underwriters and customers to gather the
required documentation to process a home mortgage loan.
• Perform all processing, decision making and pre-closing tasks required to process a loan in
compliance, with company standards and best practices from the point of receiving an application
to submission to underwriting.
• Order credit reports, appraisals and other documents and verify accuracy of those documents.
• Customer service, duties included answering customer queries, problem solving and
providing detailed information on their loan status.
Sritech Solutions Pvt. Ltd
Duration: June 2003 – Jan 2007 (Software Developer)
*****.***@*******.***
As a team member and Developer, I had different responsibilities like
• Understanding the business functionality
• Root level analysis of different requirements and team discussions to decide on the possible
approaches to design
• End-to-End testing of certain functionalities,
• Performance tuning and data base designs for various applications.
Sritech Solutions Pvt. Ltd
Duration: Nov 2001 – May 2003(Software Faculty)
• As a Software Faculty, have taught various web based tools & languages and computer basics to
programming languages.
WORKSHOPS/TRAINING / ATTENDED
• Customer Service Training
• Bea Weblogic Server 8.1
• Jakarta Struts
VOLUNTEER EXPERIENCE
2008 and 2009 – Volunteered in Dam to Dam (Iowa’s Distance Classic)
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