Customer Service Sales

Amie Garcia

( 909-***-**** ( ***********@*********.***

Seeking an entry-level position in the capacity of:

Office Assistant/ Secretary/

RECEPTIONIST

. Offer ten years in clerical/ front office experience.

. Analytical, detailed; work diligently on long, tedious assignments.

. Strong communication, time management, and problem resolution skills.

. Possess excellent multi-tasking skills.

Languages: Fluently bilingual: English and Spanish

Software: Windows 98/2000, Microsoft Word, Excel, Access, and Power Point

Relevant Experience

SUCCESSFULLY COMPLETED A COMPUTER INFORMATION SYSTEM CLASS Summer 2008

-CHAFFEY COLLEGE, RANCHO CUCAMONGA, CA

Fundamentals of operating systems, word processors,

database managers, spreadsheets, and computer programming.

Microsoft Windows, Word, Excel, Access, and Power Point

FARMERS INSURANCE GROUP (Redlands, CA): 08/2009 - 01/2010

Customer Service/ Assistant:

( Initial greeter to clients

(Assisted clients in modifying their profiles, making

/arranging payments, informing clients about their

insurance bill/plan

( Incoming Calls, taking messages

( Made copies and faxed information as necessary

( Filed client documents and files

( Call in claims, and follow-ups

( Composed correspondences

( Sorted mail and mailed documents

06/2006-02/2009

CLAREMONT TOYOTA (Claremont, CA.):

Receptionist/ Switchboard Operator

Initial greeter and attentive personnel in the showroom

floor. This entails assigning the appropriate assistance

(Finance dept. Customer Relations, Sales, etc Also,

assisting with floor directory.

Responsible for receiving and directing all incoming

calls, and connecting out-bound calls (company

switchboard).

When necessary, addressed and sent out any documents and

sorted mail.

( Filing.

Maintained a log of daily sales activities.

Responsible for personally notifying all sales personnel

of any schedule changes (i.e. meetings/appointments).

01/2005- 01/2009

NOTARY PUBLIC (Self, California) Traveling notary:

provided notary services to the public of California in:

Loan Document signings, notarizing Grant Deeds, letters

etc.

12/2004- 05/2006

POST OFFICE KIOSK (Bloomington, CA.):

Postal Care Representative/ Manager:

( Provided postal services: sold "Priority" and/or

"Express" mail... "Certified", "Signature Confirmation",

etc...

( Sold stamps

( Inventory -for the post office department

( Ran nightly reports. 02/2005 - 08/2005

BALLY TOTAL FITNESS (Rancho Cucamonga, CA):

Receptionist:

( Took in all calls and messages.

( Was the greeting face to our customers, and checked

them in to the facility.

( Assisted customers in: taking payments, taking/

re-taking their membership pictures, updating

members' profiles (address, phone numbers, and method of

payment -if necessary).

( Helped oversee that any potential dangers on the gym

floors were properly taken care of.

( Take possible prospects/ customers on tours of the

facility -if necessary. 08/2002- 03/2004

( Provided any information the customer may have

needed, and would bring forth any further appropriate

assistance.

SKYTEK FUNDING (Orange, CA.):

Receptionist/ Jr. Loan Processor:

( Managed office switchboard.

( Received Clients

( Filed Client Files

( Ran faxes and made copies for the office.

( Composed company letters.

( Responsible for mailing out important documents

Jr. Loan Processor: 1997-2000

( Verified required documents are present for

completion

( Created any documents that were necessary.

( Obtain/ordered appropriate services (i.e. Title and

Escrow)

( Was in constant communication with clients to inform

of the process.

NATIONAL CITY MORTGAGE (Redlands, CA.):

Receptionist:

( Managed office switchboard and messages

( Received clients

( Filed client files

( Made copies and faxed information as requested by

six superiors.

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Education

CHAFFEY COLLEGE: ACCOUNTING MAJOR / COMMUNICATIONS MINOR, FALL 2007

San Bernardino Community College, San Bernardino, CA. Summer 2006

Economics Computer Information System

PSYCHOLOGY COMPOSITION

Public Speaking

HIGH SCHOOL DIPLOMA

* REFERENCES AVAILABLE UPON REQUEST*

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