Customer Service Human Resources

NAKIA PEARSON

*** *********** *** ** ****: 202-***-****

Washington, DC 20032 *******@*****.***

Highly talented, dependable, and personable young professional with

transferable skills and training in the studies of Human Resources

Management, criminal justice, managing employees, and working with young

children. During my high school and college career I was awarded several

high academic achievements and honors.

Objective: To obtain a position in Human Resources Management where I can

utilize

my skills in customer operations, customer service, office management

and employee training.

Experience:

Armed Forces Benefits, New Business Analyst (Insurance Underwriter)

909 North Washington St., Alexandria, VA, September 2008 -

Present

. Deliver successful results by providing outstanding verbal and written

communications.

. Process incoming applications for life insurance products and

services.

. Handle correspondence for new applicants.

. Handle and coordinate resolution, questions, and problems regarding

the approval and correspondence for ID3 Legacy systems.

. Maintain and updating the company's database.

. Respond to action worksheets and other requests related to incoming

applications.

. Perform general administrative duties as requested.

Family Dollar Store, Assistant Manager

Rhode Island Avenue, NE, Washington, DC, July 2005 - May 2007

. Opened and closed the store.

. Operated the safe.

. Managed and supervised shift employees.

. Completed office paperwork for daily operations.

. Balanced and validated cash registers from daily profits.

. Operated the cash register and stock products.

Heads Up, Inc., Junior Tutor

Washington, DC May 2003 - April 2004

. Taught lessons in reading and math.

. Worked with students to develop different learning methods i.e.

through acting, singing etc.

. Tutored fifth and sixth graders in reading, math and spelling.

The New School for Enterprise and Development, Recreational Aide

Washington, DC June 2001 - August 2001

. Performed clerical work.

. Tutored students in English

NAKIA PEARSON

Page 2

Education:

Bachelor of Arts, September 2004- May

2010

Trinity University, 125 Michigan Ave, NE, Washington DC

Major: Human Relations ? Minor: Criminal Justice

3.4 GPA

The New School for Enterprise and Development September

2000 - June 2004

1920 Bladensburg Road, NE, Washington, DC

4.0 GPA

Valedictorian

Charles Hart Middle School

September 1997 - June 2000

Mississippi Avenue, Washington, DC

3.8 GPA

Salutatorian

Skills:

Microsoft Office (Microsoft Word, Excel, Outlook, Power Point).

Research techniques.

Awards:

. Dean's list recipient 2004-2010

. Inducted in the National Honor Society in 2005

. Inducted in the Psi Chi Honor Society in 2010

. Inducted in the Alpha Phi Sigma Honor Society in 2010

. Received medals for 4.0 GPA 2000-2004

. Awarded opportunities to take college courses at the

University of Maryland while in High School through a program

called HI SCIP (High School/College Internship Program)

References: Available upon request

Contact this candidate