Customer Service Quality Assurance

(p) 732-***-****

(e) *************@*******.***

EXPERIENCE

Supply Chain Manager / Materials Buyer

March 2004 - January 2008 & January 2010 - August 2010

P&R Fasteners, Inc./ P&R Castings, LLC

Somerset, New Jersey

• Created and maintained Sales Trend Analysis, Forecast System Management and Inventory level planning utilizing Domestic and

Foreign sources for approximately 400 SKUs in an automotive supply environment.

• Interfaced with Sales to properly translate customer requirements into the Forecast and MRP/ERP system.

• Reviewed MRP action messages and took actions to meet requirements.

• RFQ management to insure cost effective procurement from qualified sources

• Managed Supplier communications to overseas factories to insure purchase order technical specifications were clearly understood,

supply was in compliance with delivery requirements and issues were resolved in a timely manner.

• Coordinated Logistic and Quality Assurance activities to insure Supply Chain met Customer delivery requirements.

• Developed and Implemented new Business System including testing, troubleshooting and resolving issues.

• Managed activities of/and delegated tasks to (2) Planner/Buyer's.

• Maintained 98.5 % on-time delivery performance to Customers

Supply Chain/Buyer/Planner

January 2008 – January 2010

GE Healthcare Bioscience Corp.

Westborough, MA

• Demand Planning and Procurement Management for approximately 250 finished good SKU's and 2,000 components supporting (2)

manufacturing sites.

• Master scheduler of contract manufacturer and on site production to insure long term capacity utilization and continuous supply.

• BOM review, planning and procurement for custom designs and all components.

• Purchase process management to insure accuracy and compliance with requirements.

• Liaison with Quality Assurance to resolve non-conformance issues.

• Maintain business system accuracy to support KPI data collection

• Manage and delegate tasks to Jr. Buyer

Production Planner / Assistant

August 2002 - March 2003

FramTrak Industries, Inc.

Middlesex, New Jersey

• Prepared purchase requisitions for raw materials to maintain optimum inventory levels.

• Prepared Production Schedule and scheduled staff based on established guidelines and priorities.

• P.O. reconciliation; verified accuracy through comparison of requisition, shipping documentation and invoice.

• Analyzed production records & compiled reports to account for material usage, defect distribution & labor hours.

• Composed instructional documentation for manufacturing and assembly based on product specifications and customer

requirements.

Buyer / Planner

February 1997 - June 2002

Enamelon, Inc.

Cranbury, New Jersey

• Planned and Purchased raw materials and supplies for manufacturing; issued P.O.s and approved receipts for payment.

• Price negotiations with current suppliers and explored second source vendors.

• Scheduled subcontracted manufacturing and coordinated raw material transfers to accommodate schedule.

• Created and maintained bills of material.

• Documented and implemented SOP's for proper handling on information through Fourth Shift MRP system modules including

customer service order entry, inventory transactions, production, warehousing, and quality.

• Analyzed purchase order variances, finished goods expiration, sales to forecast, batch yields, and usage.

Inventory Control

Enamelon, Inc. continued

Cranbury, New Jersey

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• Responsible for maintaining accurate inventory within MRP system through entry of receipts, warehouse activity, production and

shipments. As well as, quality initiated material dispositions, non-conformance, and obsolescence.

• Supervision of customer service order entry to ensure accuracy of demand & replenishment schedules.

• Analyzed customer shipments to identify and resolve discrepancies found in lot traced FDA regulated inventory.

• Created documentation for both internal and external production and inventory reporting.

Retail Store Manager

February 1989 - June 1996

Treasure Island, Inc.

North Plainfield, New Jersey

• Managed 20+ employees. Responsible for training of the sales staff, bookkeepers, and stock personnel.

• Handled customer issues and provided sensible, cost efficient solutions to their satisfaction.

• Conferred with customers, accommodated their needs with stock merchandise and custom order products.

• Surpassed quarterly projection goals regularly (often ranking in company-wide top ten sellers list).

• Supervised merchandising, receiving, stock, and pricing, as well as preformed light bookkeeping.

CERTIFICATIONS & SKILLS

APICS Member

Central NJ Chapter

Currently working on certification

Fourth Shift Corporation

Minneapolis, MN

Focused Manufacturing, MRP/ERP Systems Course Certificate

New Horizons Learning Center

Edison, NJ

Crystal Reports Database Reporting

Microsoft Excel

Microsoft Word

Microsoft Publisher, etc.

Additional Experience, Knowledge & Skills

Troubleshooting and correcting a variety of PC and printing problems.

Installing and upgrading both software and hardware for end-user PC's.

Program Experience:

Oracle, JD Edwards, Quick Books Professional, Parts & Vendors, Compliance Pro, Syteline MRP/ERP, Fourth Shift MRP/ERP,

IST, AS400 MRP Systems, Foxware Inventory Systems, Ross, Mast, Act 2000, MFG Pro, Ms Project, Outlook, MS PowerPoint,

MS Access, Knowledge Point HR Applications, Lotus Notes, etc.

*References available upon request*

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