Customer Service Information

TAMIKA S. TOOMER

**** *. ********* ****#* * CHICAGO, ILLINOS 60622

PHONE 214-***-****

EMAIL ************@*****.***

SUMMARY OF QUALIFICATIONS

• DEMONSTRATED LEADERSHIP IN RETAIL ENVIRONMENT

• DEMONSTRATED MOTIVATIONAL SKILLS

• DEMONSTRATED SUCCESS IN FAST PACED ENVIRONMENT

• ADVANCED KNOWLEDGE OF ALL MICROSFT OFFICE PRODUCTS- EXCEL, WORD, POWERPOINT, ETC.

• ADVANCED CUSTOMER RELATIONS AND RESOLUTION EXPERIENCE

PROFESSIONAL WORK SUMMARY

SEARS

Merchandise Customer Assist

IRVING, TEXAS

April 2010- March 2011

• Interacting with customers, giving them product presentations and convincing them to make purchases.

• Change or rotate window displays.

• Develop ideas or plans for merchandise displays.

Keeping a track of the stock and inventory in the store and placing orders for replenishing the stock.

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• Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards.

• Evaluating market trends and keeping track of new products and prices in the market.

• Establishing new credit accounts

• Cashier (Managing Tills)

• Bringing in new freight out on the floor

• Price Mark Downs

PIECES OF A DREAM, ENTERPRISES

CUSTOMER SERVICE (VOLUNTEER WORK)

DALLAS, TEXAS

OCTOBER 2008- MARCH 2010

• Communicating with customers either by telephone or in person to provide further additional information

regarding products or services.

• Following up with the organization’s clients or customers to ensure that their issues are sufficiently resolved.

• Preparing reports providing the detailed information regarding personal customer information, unresolved

matters, action taken, and any relevant comments or notes.

• Opening and closing accounts, taking orders, and collecting the required information regarding matters or

complaints that require further attention.

• Maintaining records of all transactions and interactions made with customers.

• Providing comprehensive data service to the customers, and advising on available organization’s services and

products.

• Making decisions as to the complaint’s genuineness, and determining possible reasons behind every

complaint.

• Ensuring that the information regarding customer requests and complaints is provided accurately and

efficiently.

**PROFESSIONAL REFERENCES AVAILABLE UPON RQUEST**

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