Customer Service Manager

Etta Roberson-Smith

** ****** **** *****, ****, SC 29063

803-***-**** or 803-***-**** **********@*****.***

Career Objective:

To seek a position, in which, I can utilize eighteen years of customer

service, five years of supervisory, and three years of management

experience to illustrate professional leadership and encourage all team

members to support daily functions with a positive attitude.

Skills Summary:

Strong communication, organizational, and leadership skills.

Teamwork employee of the year.

Accustomed to working in a fast-pasted environment and handling several

responsibilities simultaneously.

Medical Terminology.

Proficient in various software programs (Microsoft Office, Outlook,

Internet Explorer, PowerPoint, Publisher, Excel spreadsheets, etc.).

MEDTECH proficiency.

Attended numerous seminars/workshops on customer service/professional

development.

Education:

Midlands Technical Nursing

January 2011-present

Webster University MHA

August 2010-present

Southern Wesleyan University B.S. Business Administration

August 2004 - May 2007

Certificates:

SC Budget Control Board Associate Public Manager

July 2003

Professional Training Services Phlebotomy

April 2010-July 2010 (clinical/Providence

Hospital) CPR (adult & infant) & Blood borne Pathogen

Professional Training Services

May 2010-August 2010

EMPLOYMENT HISTORY

Providence Hospital, Columbia, SC

Phlebotomist July 2010 thru Present

Proper and safe collection of blood specimens. Receive collected specimens

into the MedTech program and distribute to the appropriate laboratory

technician. Answer phone and direct calls to appropriate technician.

Follow all safety rules.

Richland II School District, Columbia, SC

Teacher Associate August 2009 thru Present

This position requires management of the classroom environment,

implementing lesson plans, providing instructions, and promoting student

learning. One must also submit a report to absent teacher.

After School Empower Zone, Columbia, SC

Managing Director April 2009 thru Present

Manage the daily activities of an after school program. Effectively

attract and maintain students. Reinforce school day learning via effective

homework study. Recruit, train, and manage part-time staff. Develops and

implement family involvement programs. Maintain an awareness of timely

communication with internal and external customers. Develops and implement

a healthy snack program. Payroll.

SC Department of Parks, Recreation and Tourism, Columbia, SC

Group Tour Sales Manager May 2005 thru October 2008

Oversee the design and implementation of sales and marketing strategies to

increase awareness of South Carolina as a tourist destination for groups.

Develop and implement an advertising plan. Coordinate and attend

tradeshows and familiarization tours. Input and extract data from the SC

Enterprise system. Provide accurate reports. Collect and disperse sales

leads to SC partners. Independently and continuously gain product

knowledge. Raise sponsorship dollars. Attended a number of customer

service/professional development workshops/seminars. Work as a greeter, at

registration, etc. at the annual South Carolina Governor's Conference on

Tourism. Recipient of Teamwork Employee of the Year in 2006.

Program Coordinator I May 2001 thru May 2005

Assisted, as needed, the Sale Managers of the United Kingdom, Germany, and

United States markets. Maintained and implemented up-to-date reports in a

timely manner. Worked with internal and external partners to ensure

promotional campaigns. Served as a liaison between partners when managers

were out of the office. Organized and guided FAM tours for the staff of

SCPRT.

Welcome Center Supervisor (Allendale, SC) January 1996 thru May 2001

Supervised and oversaw administration of a state run welcome center.

Processed purchase orders. Data entry. Reward and recognition program for

employees. Organized an interview committee, conducted interviews,

screened applicants, and extended job offers to new hires. Payroll.

Program Coordinator (Allendale, SC) October 1990 thru January 1996

Greeted all visitors, as we were the first impression to our wonderful

state. Provided directions to various hotels, attractions, and dining

facilities in South Carolina to increase economic development. Prepared

and submitted monthly reports in a timely manner. Gain product knowledge

through extensive reading, testing, and attending familiarization tours.

Contact this candidate