Customer Service Data Entry
Resume:
Hill Lane revajackson**@yah
Lancaster, Texas oo.com
75146
Reva Jackson
Objective Over 20+ years of corporate organization, customer
service, communication and project management
skills proven by quality driven employment in
nationally known temporary services agency.
Experience 11/21/2008 - 07/26/2010 Kelly Services, Inc.
Dallas, Texas Southridge, SC
Document Control Assistant
Data Entry and processing of specialized legal
documents
Performed receptionist duties
Handled incoming customer service calls
02/10/2008 - 11/18/2008 Kelly Services, Inc.
Dallas, Texas Southridge, SC
Contact Center Customer Service
Call Center for enrollment of recipients of any
type government compensation into Direct Deposit
program
Performed problem resolution for incoming
complaints or inquiries
05/1985 - 07/2007 Kelly Services Payroll Center
Dallas, Texas
Payroll Specialist/Data Entry Supervisor
Implemented effective internal coordination and
communication to ensure high degree of customer
satisfaction and problem resolution.
Tracked payroll process improvements both weekly
and monthly
Supervised data entry personnel, provided thorough
training and process understanding
Instrumental in center successfully completing
weekly payroll for 10,000 temporary employees in
five state region
Contributed in achieving the Malcolm Baldridge
Quality Award
Education 01/1970 - 05/1971 El Centro Community College
Dallas, Texas
Business Administration
06/1969 - 10/1969 Draughon's Business
College Dallas, Texas
? Office Machines
Skills PC proficient, Microsoft Word, Excel, Oracle,
Document Scanners
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