Customer Service Human Resources

Vinod Bala Sharma

**** * **** ********* **** NE Apt# 306

Redmond, WA 98052

Email: ***************@*****.***

Mobile: +1-425-***-****

Primary Objective: To find a challenging position within the HR/Recruiting

field that will allow me to expand my knowledge and advance within a

growing company.

SUMMARY

I have 5 years of experience in Human Resources and Customer Service

(Administrative Tasks, Recruitment, Project Management, Performance

Management, Payroll Coordination, HRIS, Project Coordination, Database

Management, MIS Generation, and Client Reporting)

Key Strengths:

. Team collaboration and solution brainstorming.

. Clear communicator; able to create interactive training and induction

for diverse apprentices.

. Dedicated, committed to provide eminence support with excellent

problem solving skills related to work and performance.

. Maintain high level of confidentiality and integrity.

Professional Skills and Trainings

1. Received Certificate for DMAIC Methodology training of Six Sigma

through Exl Service, Noida

2. Knowledge of U.S Employment Laws and Regulations (EEOC, COBRA, HSA,

HRA, HIPPA, ERISA, FMLA etc.).

3. Knowledge of COPC and Quality standards.

4. Good communication and presentation skills

5. Attended workshops and received Certificates through EXL Service,

Noida for:

. Fundamentals of Insurance Overview in Sept 2002.

. Platform Skills in May 2004.

. Process Excellence in July 2004.

. Effective Communication Skills in Aug 2004.

. Self Excellence in Oct 2004.

1. Completed training in Effective Communication Personality Development

(ECPD) from NIS.

6. Certified administrator and interpreter in "Test for Selection &

Training' through Thomas International, UK.

PROFESSIONAL EXPERIENCE

May 2010 - Present: InvestED (formerly known as Saul and Dayee G. Haas

Foundation), Washington, U.S

Volunteer HR Coordinator

Responsibilities:

. Provide in-office & virtual administrative support to the Executive

Director, the Development Director, Part-time Staff members & the

Volunteer team.

. Schedule and Coordinate Interviews for new volunteers. Handle new hire

paper work, filing of records, employee personnel files.

. Creation of job descriptions and post them on organization portal.

. Update and maintain the websites regarding various volunteer job

opportunities.

. Conduct e-verifications, reference and background checks for the

volunteers.

. Organize and manage events for volunteer programs.

September 2002 - December 2007: EXL Services India Pvt. Ltd (NASDAQ: EXLS),

Noida, India

(Public Company; 5001-10,000 employees, Outsourcing/Off shoring industry)

> Human Resources Generalist (Sept 2005 - Dec 2007)

> Customer Service Team Member (Sept 2002 - Aug 2005)

Responsibilities:

. Create and Conduct Induction programs for new hire and handle paper

work, filing of records, employee personnel files.

. Coordinate and schedule interviews with candidates and hiring managers

. Preparation of Promotion, Movement and Pay adjustments letters.

. Post IJPs on Company Portal (Intranet) and manage Internal Job

Postings including assessment, recruitment and selection.

. Coordinate and conduct HR round interviews for executives and

Assistant Manager Levels.

. Coordinate drug testing, e-verifications and background check process

as needed.

. Responsible for conducting and analyzing exit interviews of

executives. The analysis were directly sent as reports to senior

management for future corrective action

. Ensured effective cascading of HR policies and initiatives across all

Executives and Assistant Managers (operations) ensuring a positive and

productive work environment.

. Guide employees to the appropriate benefits by assisting and resolving

the problem areas.

. Serve as a liaison among HR and other departments (Stakeholders and

direct report) to facilitate business requirements.

. Provide Senior Management with information / recommendations for

facilitating better management of workplace issues in Business Units.

. Assist the AVP/HR Manager on Special Projects (TNS, Organizing Events,

Attrition Analysis etc.). And administrative tasks such as preparing

memos, leadership survey, data entry, filing, preparing presentations.

. Ensured regular updation of Oracle ERP application for accurate

HR/Client reports, payroll data and employee personal information

(Salary, Medical, Bonus, Health, Title, contact information, Address

Change, Status Change etc.)

. Maintenance of Human Resource Information System and prepare reports

from database for review to Client and Senior Management.

. Ensured accurate and systemized payroll implementation leading to

reduced errors in payroll management.

. Prepare weekly/monthly and annual reports on HR parameters (including

attrition, new hires, initiatives taken etc.)

. Administers leaves database and assist in quarterly HR audits.

. Coordinate and assist the training team and other departmental heads

for smooth functioning of the training process.

Customer Service (Business Support):

Responsibilities:

. Prepared analytical reports, spreadsheets, correspondence and assisted

management in unique special projects.

. Communicate with Client by phone, correspondence and PC network on

status of number of calls answered, staffing on floor and routine

activities.

. Client Reporting, Issue escalation, Preparation of daily, weekly and

monthly performance dashboards and preparing presentation for tactical

decision-making of management.

. Coordinate and perform a range of staff as well as operational support

activities for the process; serve as a liaison with other departments

and operating units in the resolution of day-to-day administrative and

operational problems.

. Provide high-level administrative support by conducting research,

preparing statistical reports, handling information requests

ACADEMIC QUALIFICATION

o Bachelor of Commerce (Accounting) from Delhi University in 2000.

o G-NIIT in Systems Management in 2004.

o Licentiate from Insurance Institute of India in 2005.

o Human Resource Management Certificate program from Bellevue Community

College, Washington.

Affiliations / Honors:

Awarded with Certificate of Merit:

. In Dec 2004 for Exemplary Performance.

. In June 2005 for exceptional contribution towards maintaining service

levels.

. In Nov 2005 for Exceptional Performance.

. In March 2006 for being the Support catalyst - HR

. In April 2006 for outstanding contribution in HR.

. In July 2006 for being the Assistant Manager - Human Resources of the

Quarter.

. Outstanding Achievement Award in 2006 for Performance Champion - Line

HR.

Computer Skills:

. Excellent command over MS office (Excel, Outlook, Word, PowerPoint and

Access)

. Basic understanding of .Net, SQL Server, Java, C++, ASP, Web

Programming and Development

Interests: Reading non-fiction, Watching Television and Professional

Networking

References: Available on Request

(Vinod Bala Sharma)

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