Quality Assurance Training
Resume:
Swarna Phaneendra
********@*****.***
TECHNICAL WRITER/EDITOR/DESIGNER
SUMMARY OF QUALIFICATIONS
. Around 5 years experience in creating and editing content for end
customer assistance, training, marketing, and help documents in
print and online.
. Organized, reviewed and proofread content for accuracy,
completeness and consistency.
. Worked collaboratively with multi-national clients in India, U.S
and Europe.
. Achieved project milestones 85% of the time to meet company goals.
. Contributed extensively to different phases of Software product
Development Life Cycle (SDLC) including planning, research,
design, development, and testing.
. Multitasked to contribute documentation for engineering, research,
marketing, training, quality assurance, finance, security,
networking and storage users.
. Passionate about exploring web content editing using Adobe
Illustrator, Photoshop, InDesign, Dreamweaver and HTML development
tools.
Writing/Editing/Designing Experience
Part Time Student
De Anza Evening College - Technical Writing Certification July 2009
onwards
Foothill College - Graphic Designing Sunnyvale, CA
. Creating graphic and design portfolios using Adobe Photoshop,
Illustrator and InDesign CS5 tools.
. Creating and formatting user guides, functional specifications,
analytical reports, empirical reports, memo, white papers,
proposals, and presentations.
. Identify, collect and analyze information through internet sources
to perform research and analytical studies.
. Developed project publication plan document and timeframes.
. Synthesized large amounts of information, delivered clear, concise
and persuasive content.
. Designing illustrations, graphics, block diagrams, flowcharts and
images.
Technical Editor/Writer/Designer- Print/Web Information Development
Apr 2007 to Jun 2009
Roche (consultant through Manpower) Palo Alto, CA
. Delivered a user guide, online help and a market brochure for the
marketing team within a time period of 72 hours released during a
global trade show.
. Provided source control, revision control, workflows and approval
of business-critical documents in Livelink document/content
management system.
. Revised standard operating procedures/policies with new templates
for the clients in Nutley and Basel.
. Coordinated with the client engineering team to document
installation guides, and test scripts.
. Created HTML Help Pages, FAQ's and demos using WebEx player for
complex scientific applications.
. Managed online content/graphics of training websites to develop
curriculum and training instructions.
. Tracked issues of multiple users using HP OpenView Service Desk
bug tracking system.
Technical Author - Publications Jan 2005 to Mar 2006
Commit Technologies Pvt. Ltd.-Documentation Services Bangalore, India
Commit is a documentation company with a multi-location presence that
offers a wide range of documentation services ranging from user
guides, training manuals, online help to marketing collateral, white
papers, and case studies.
Client: Misys Banking &Financial Services Pvt. Ltd.
. Launched an 80 page user guide and online help as a team effort.
. Researched and learnt about the terms and concepts in the
banking/finance domain at the client site.
. Performed usability testing of the user interface content and
navigation to maintain the functionality of the application.
Client: Comat Technologies Pvt. Ltd.
. Designed the roadmap and user guide to be used by the physicians
and hospitals.
. Maintained and produced a non-binding style guide in accordance
with the company standards.
Client: Winfoware Technologies Pvt. Ltd.
. Developed an online help with well structured TOC, bookmarks and
indexed entries for the asset application.
. Updated reference guides in accordance with the company standards.
Intern - Content Editing Apr 2003 to Dec 2004
Source Code International - Business Consulting/ Enterprise Solutions
Bangalore, India
. Edited a user guide and troubleshooting guide for a business
accounting software.
. Conducted an in-depth study and analysis on multiple sources of
evidence and customer benefits to develop the case studies.
Documentation Skills
Marketing Brochures MS Word/Excel/Outlook User Guides/ style guides
Training Guides PowerPoint /Style Sheets HTML Editor/Java/XML Basics
Snagit, MSVisio Adobe Acrobat Adobe FrameMaker
Report/Proposal Photoshop CS5 Adobe RoboHelp
Online Help Document/Content InDesign CS5
Illustrator CS5 Management System Chicago/Microsoft Manual of
Style
Education/Certifications/Group Associations
. Technical writing certification, De Anza College (in progress)
. Graphic designing courses in Adobe Creative Suite, Foothill
College (in progress)
. Professional training in Technical writing tools, Bangalore
. STC (Society of Technical Communication) member
. Sun Java programming from NIIT, Bangalore, 2000
. Master of Arts in Literature, 2000
. Bachelor of Arts in Economics, 1998
Contact this candidate