Customer Service Marketing

Melanie Igwe

**** ********* **

Houston TX *****

C: 713-***-****

**********@*****.***

________________________________________________________________________

Education:

Howard University, Washington, DC

Major: Economics, Minor: Mathematics

Major GPA: 3.2 BS: December 2010

Skills:

Microsoft Office Suite, Access, Oracle Financial Analyzer, Oracle

Discoverer, IMIS, Greenbelt training

(six sigma), Visual basic, QuickBooks, Great Plains, SAP, I also have

qualified for a secret clearance, CPHT candidate

Experience:

Discount Pharmacy, Kingston Jamaica

12/10-05/11

Pharmacy Intern

. Assist with filling prescriptions

. Helped reorganize inventory system

. Provides excellent customer service to patrons by

IBM Global Business Services, Armonk NY

01/09-2/10 Business Controls Analyst

. Assessed financial risk in internal business practices to create

more comprehensive IBM audits

. Created flow charts that created a more efficient Sarbanes-Oxley

audit

. Performed testing to ensure the flow of Sarbanes Oxley was

effective

Bank of America E-commerce, Charlotte NC 11/07-09/08

Product Consultant

. Created risk assessments to provide feedback on how to obtain more

creditworthy customers

. Performed audits on testing programs to determine inadequacies in

testing

. Utilized statistical background to run and create testing programs

that increased credit card website traffic by 30 percent.

Exxon Mobil Fuels Marketing Company, Sterling VA 05/07-08/07

Convenience Retailing Intern

. Utilized visual basic program to update and automate food service

logs to minimize waste in food service group

. Created comprehensive marketing strategy to capture more sales from

On the Run Hispanic consumer

. Created a model that regionally tracks the progress of On the Run

Hispanic product offerings

Exxon Mobil Fuels Marketing Company, Fairfax VA 05/06-08/06

Distributor Business Intern

. Reevaluated Exxon Mobil Distributor discount. Created a new discount

that could add nearly 15 million dollars in revenue for Exxon Mobil

Distributor Business

. Created a graduated discount which mitigated risk by decreasing

ExxonMobil's exposure to its Distributors

. Produced a financial document to aid in improving ExxonMobil

distributor business financial health

US Department of State, Washington, DC 02/06-05/06

Economic Development Association Intern

. Assisted in preparing annual budgets of UN agencies for the

Congressional Budget Office

. Aided in creating budget plans for different UN organizations

. Created briefing book for Assistant Secretary Schriner

Genworth Financial, Lynchburg, VA 05/05-08/05

Life Business Finance Intern

. Created audit plans for Sarbanes Oxley for Claims and Policy loans

which greatly helped controllers department complete internal auditing

prior to being formally audited

. Performed formal audit of EWD access security system which helped to

alleviate fraudulent check writing

. Updated P&L daily, which streamlined to the CFO of the life business

this assisted her in knowing how the business was doing daily

Les Coeur Brise, Paris, France 07/03-

08/03

Public Relations/ Marketing Intern

. Created Press releases which were instrumental in obtaining a radio

interview with Africa 1 radio station

. Created a rehearsal schedule based on locality to help dancers

and musicians maximize time

. Produced new promotional material which increased two Spectacle

turnout by 50%

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