Customer Service Sales
Resume:
Matthew Hon
*******@*****.***
Minneapolis, MN
Objective
Challenging Customer Service Work.
NON-Technical Skills
Researching, collecting, organizing, and analyzing data.
Security dispatching.
Visually and verbally presentations of complex billing data and issues.
Collecting, organizing, and analyzing data.
Good oral and written communication skills.
Skilled at presenting and explaining complex billing issues.
TECHNICAL SKILLS
Extensive call center experience
Windows and Linux Operating Systems
Microsoft Office Suite
Outlook
Lotus Notes
Thunderbird
40 w.p.m.
Professional Experience
Manpower Mar 2011 - Present
Position: Customer Service Specialist / On-Call Contractor
Latest assignment assisted Fairview Hospital with the conversion to EPIC
software.
Triaged calls and relayed information to the correct help desk team.
Express Scripts Oct 2008 - Dec 2009
Position: Patient Care Advocate
Assisted patients with prescription benefits, explained coverage, payment
options, tracked down patient orders and resolved billing issues.
Placed medication orders when patients called in to Express Scripts
Educated patients about their prescription drug insurance benefits
Researched unresolved orders
Denny Hecker Volkswagen May 2008 - Oct 2008
Position: Automotive Sales consultant.
Assisted customers in new or used car purchases
Xcel Energy May 1997 - Sep 2007
Position: Customer Care Agent (Level 4 / Highest Support Level)
Investigated and solved complex customer billing issues.
Resolved issues with meter reading, billing adjustments, starting and
stopping bank payments.
Handled advanced Home Smart service program calls.
Handled escalated calls.
Fully experienced with fuel assistance agencies, cold weather rules, and
disconnection criteria.
Negotiated payment contracts including difficult customer credit issues and
payment arrangements.
Identified misdirected calls, and transfered those to the proper
departments.
Handled advanced calls related to special marketing programs.
Special training in rates.
Blue Cross Blue Shield of Minnesota May 1999 - Mar 2001
Position: Customer Service Agent
Provided quality customer service to customers and providers.
Researched and resolved problems in a timely manner.
Processed and requested adjustments on medical claims.
Communicated via computer with other states to resolve claims issues.
Made outgoing calls and researched information for customer service team.
Analyzed possible problems and took initiative to solve those problems.
Hannon Security Sep 1994 - Apr 1997
Position: Security Dispatcher
Monitored security cameras.
Notified emergency services.
Assisted emergency services personnel as necessary.
Multiple duties from clerical to lease enforcement in a public housing
environment.
Saturn of St Paul Oct 1990 - Nov 1992
Position: Automotive Sales Consultant
Sold new and used automobiles
Strong communication, presentation, and listening skills to match customer
needs to products and services.
MILITARY EXPERIENCE
United States Army Jul 1980 - Feb 1987
Position: Tank Commander
Honorable discharge.
Primary Leadership Development Courses.
Stationed in Fort Knox KY, Fort Benning GA, Baumholder Germany
EDUCATION
Calumet Public School, Calumet MI Sep 1976 - May 1980
Graduated with a High School Diploma
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