Customer Service Technician

Richard A. Razo

***** *. ***** *** ***.

Chicago, Illinois 60617

773-***-****

*******-****@****.***

Profile: I have been a stay-at-home Dad and part-time college student

since 2000. After brief employment working part-time at the neighborhood

McDonald's, I devoted more time and energy to raising my family and

continuing my education. Due to changes in my family's employment

situation, I must re-enter the workforce. I am therefore seeking a well-

paying, full-time, and permanent position that will allow me to utilize my

education, training, and experience.

Education

Chicago State University - Chicago, IL

8/2005 - present

National Honor Society - Alpha Sigma Lambda: 4/2009

Olive Harvey College - Chicago, IL

Associate's Degree: 5/2005

Magna cum Laude

Vocational Training

American Bartending School - Calumet City, IL

Certificate: 7/2009

Work Experience

10/2010 Author

. "Grade-School Memoirs" by Matthew S. Munoz

. www.publishamerica.net/product24054.html

11/2000 - 6/2002 McDonald's

Crew Member (part-time)

. Food service (food preparation)

. Customer service (drive-thru)

. Custodial

. some Inventory

4/1986 -10/ 2000 Blue Cross Blue Shield of Illinois

Records/Control Clerk

. Supply order fulfillment (shipping/receiving, some inventory)

. Switchboard operator (directed incoming calls)

. Micro-image terminal operator (retrieved photo-copied claims)

. Clerical duties as assigned (i.e. sorting, batching, routing,

delivering, and filing correspondence)

1/1983 - 8/1985 United States Air Force

Medical Service Specialist

. Emergency Room technician

. Medical/Surgical ward technician (total patient care)

Bilingual (conversational Spanish)

Basic computer skills (MS Office, Word, PowerPoint, Internet, and E-mail)

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