Customer Service Manager

EILEEN B. JOHN

***** ****** ***. * #* Seattle, WA 98133 HM 206-***-****

Email: ********@*****.***

Objective: To utilize my computer, accounts payable and customer service

skills in an secured environment, with opportunity for growth.

SKILLS

SOFTWARE SKILLS

MS OFFICE

MS ACCESS

MS OUTLOOK

FRONTPAGE

PAINT SHOP PRO

HTML (WEB DESIGN)

OPERATING SYSTEMS

WINDOWS XP

NOVELL

WINDOWS 2000

WINDOWS 98/95

HARDWARE SKILLS

TROUBLESHOOTING, UPGRADING,

CONFIGURING

COMPUTER SKILLS

NETWORKING

- SUB NETTING

- HUBS

- SWITCHES

EDUCATION

BCTI, Everett, WA Phase II AIS (Advanced Info Sys) Graduated 5/04

BCTI-Everett, WA Phase I (Computer Applications)

Graduated 10/03

Univ of Alaska SE Jnu, AK MS Excel 2000

1 Credit '99

AK Voc Tech Institute Jnu, AK MS Office 2000

Certificate of Completion 1997

Renton Tech College Renton, WA Electrical/Carpentry Mathematics

Calculations 35 Credits-Certificates

Seattle Indian Ctr Sea, WA Office & Computer Software Training

Certificate of Completion 1991

Univ. of AK SE Metlakatla, AK Accting 101 & Office Management

3 Credits & Certificates

EMPLOYMENT EXPERIENCE

2008-2010 Reverse Mortgage Loan Specialist BAC Loans

Sea, WA

2006-2007 Accounts Payable Clerk II Seattle Indian

Hlth Bd Sea, WA

2005-2006 Admin/Reception Zesbaugh, Inc.

Sea, WA

2004-2005 Telephone Banker WAMU

Sea, WA

2003 Contracts Manager

United Indians of All Tribes Sea, WA

2001 Case Manager

Juneau Youth Services Jnu, AK

2001 Office Manager

Christiansen Comm. Jnu, AK

1997-2001 Accts Payable Tech I

SEARHC Juneau, AK

1994-1995 Accts Rec-Billing-Payroll Tech

Fairbanks Nat Assoc Fairbanks, AK

1992-1994 Office Asst/Tally/Grader

MITE Sawmill Metlakatla, AK

2 Yrs Experience Reverse Mortgage Loan Specialist:

Provided customer service over the phone assisting customers with loan

issues of fees & interest rates applied monthly

To statements at the end of each month. Explaining how items were applied-

or how items are calculated each month.

5 Years Experience Accounts Payable TechnicianII:

Provided daily accounts payable customer service to vendors, patients, and

professional staff. Completed accounts payable invoices and statements.

Problem solving by research of major account discrepancies for executive

staff and vendors. Data entry of invoices for weekly check runs on Banner.

Assist Payroll manager of leave time for payroll on Banner. Conducted

research for accounts payable manager of year-end 1099s. Audited,

maintained $500 petty cash. Created business correspondence on MS Office

including spreadsheets Excel 2000. Assist manager with set up of Consortium

retreat, and final draft of reports for retreat. Completed travel

arrangements for Consortium. Compiled monthly/quarterly/annual reports of

United Indians Youth Home. Answer and screen all incoming calls for

Executive and Admin Departments. Upgrade file systems.

6+ Years Experience Office Administration:

Completed basic acctg functions including bank deposits. Created long

documents, letters, memos, purchase orders or other forms. Entered data of

mailing lists, mail merge on MS Word & Excel. Provide customer service to

clients, board members, and related staff. Provided clerical support to 15

managers as well as health department, youth services, advertising agency,

as well as other professional agencies. Input data entry for a mailing list

utilizing mail merge. Other projects as needed. Provide receptionist

backup for front desk of Executive & Health facility when needed.

Special Achievements:

Business Computers Training Institute, Everett, WA Appeared

Directors List For

Outstanding Scholastic Achievement (Twice)

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