Customer Service Sales

RESUME

Eve E. McClean

P.O. Box ******

Temecula, CA. 92589

951-***-**** cell 951-***-**** answering machine

*********@****.***

EXPERIENCE

I have had professional experience in technical, customer, and

management support, sales, marketing, manufacturing, maintenance,

customer service, contracting, and administrative/clerical

assistance. My employment history reflects diversity and

competence in many different employment positions. I also have

used and supported technology systems such as IBM (and

compatibles), Apple, mini, and mainframe computers using Microsoft

Word, Excel, PowerPoint, Publisher, Outlook, Project, Adobe,

Dreamweaver, and Quickbooks. I type at 60-70WPM with 10-key

experience.

EDUCATION

Walden University, Education School Degree: M.S. Ed., Technology

in the classroom

University of Redlands, School of Business Degree: B.S.B.A.

PROFESSIONAL EXPERIENCE

ADVANCED SALES AND MARKETING (04/07/2011-PRESENT)

Merchandising Associate

Product merchandising, resets and setup.

INDEPENDENT CONTRACTOR-ADMINISTRATIVE/SALES ASSOCIATE 01/30/2009-PRESENT

KOHLS 11/14/2008-01/15-2009

Point of Sales Associate

Customer Service, Cashier, Sales, Merchandising, and Re-stocking.

MURRIETA VALLEY UNIFIED SCHOOL DISTRICT 05/01/1997-05/31/2008

Technology Assistant II

School site product support for computer systems and peripherals. Staff

software and hardware support at sites and the corporate office involving

student learning and management. Student and teacher software and hardware

support in the computer lab. Help Desk assistance for school sites (from

7:30am-4:30pm, Monday-Friday).

Accounting Technician

School site support using a student information system (SASI III and

Eagle/Aeries) for attendance, data collection and reporting for state and

county forms and requests that provide school district funding. Help Desk

Service for application usage and updates (8:00am-5:00pm, Monday-Friday)

Clerk III, Child Welfare and Attendance

Administrative position responsible for Expulsion, Interdistrict Transfer,

and Student Attendance review board. File production and organization, and

customer service calls regarding the above.

BEST BUY COMPANY, INC. 09/01/1995-02/28/1997

Product Specialist (Computer Department)

Sales assistance with retail customers in computer and peripheral purchase

questions and recommendations. I assisted with personnel training, cross

training within the Merchandising, Computer Repair Department, and Customer

Service departments. Cashier relief, Inventory, and Stocking. Pricing

assistance and labeling on the sales floor.

DOMAR ELECTRIC, INC. 06/01/1989-12/31/1994

Systems Analyst/Management Consultant/Trainer/Office Personnel

Installed hardware, setup software, established procedures, trained, and

maintain computer systems.

Assisted with day-to-day office procedures: Receptionist,

Executive/Administrative Assistant, Accounting, A/R, A/P, Estimating,

Purchasing, Lien Releases, and Payroll.

PROFESSIONAL EXPERIENCE (cont.)

C.ITOH ELECTRONICS, INC. (09/01/1987-12/31/1988)

Marketing Manager

Assisted Sales Management with marketing of existing products and

introduction of new products. Supervision of 2 employees. Product naming

and research, documentation and training creation and assistance, Trade

Show attendance and assistance.

McDONNELL DOUGLAS ISG (12/01/1981-09/30/1987)

Product Manager/Analyst/ Executive Secretary

Responsibilities were corporate support and introduction of in-house and

third party computer products. On-line and telephone customer and product

support as Help Desk employee and major account on-site support. Assisted

with training and documentation writing for the Customer Service Department

and Clients. Trade Show attendance and assistance. Executive Secretary

and Administrative Assistant for Marketing.

AMPLICON, INC. (01/01/1979-12/31/1981)

Support Manager/Word-processing Manger/Administrative Assistant

Administrative support and Supervisor of one. Directed and trained word-

processing personnel for this national IBM leasing firm. Contract/Proposal

document and template creation.

CALIFORNIA MICRO PRODUCTS (06/01/1977-01/31/1979)

Office Manager/Executive Secretary

Administrative assistance and Inside Sales for Apple Computer Systems and

peripherals. Shipping/receiving, ordering, purchasing, bookkeeping, and

accounting (A/P, A/R, Payroll, Journal, and General Ledger) duties.

Extensive interface with clients at store front. Executive/Administrative

Assistant to Management

Bonaventure HOTEL (03/01/1976-01/01/1977)

Assistant Head Cashier

Responsible for Cashier scheduling and cash dispersment to all the In-house

restaurants and Cashiers.

SIZZLER #1 (1974-1976)

Customer Service, Cashier, Hostess, Waitress, Food Service.

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