Manager Supervisor

Steve Camacho

Current

**** * ****** **. *****, AZ 85282

Hm: 480-***-**** prefer

Cell: 623-***-****

*****.*********@*****.***

Objectives

To advance my career, share my knowledge in the collection industry, and

focus on a long lasting relationship with my employer.

Education

Some College

South Mountain Community College/Communications for 1 year.

High school experience: Was part of the student council, crest committee, and part of the track team.

I worked with the city of Douglas and Mexico, to create a mural which stands in Douglas that represents

the unity of Douglas AZ, and Mexico.

Experience

Collection Supervisor Asset Acceptance LLC

November of 1995 – August of 2010

I was a collector for 2 years, became a supervisor, a trainer to implement new concepts, ideas, work

ethics, and laws.

I trained several locations within OSI, (Outsourcing solutions incorporated, AALLC), with the Skills

Development Report and received

recommendation reward for my accomplishments. Also experienced in Legal Collections: I was

responsible for ensuring accounts meet legal criteria, made final calls before suit.

Also responsible for supervising the daily activities of the assigned department Account Representatives.

As a supervisor I maintained a team average of 120% or greater,

trained my team as well as others. I am ambitious, motivated to excel, and always willing to increase my

abilities as a leader.

Essential Duties and Responsibilities

• Understand, demonstrate and promote the principles of the Company’s Mission, Vision and Values.

• Assist department management with providing direction and leadership to Account Representatives in

assigned departments ensuring business

and financial goals are obtained.

o Communicate department expectations, financial and business goals.

o Support associate development and career path opportunities. Provide ongoing coaching and

constructive feedback.

o Oversee Account Representatives department training. Identify additional training needs and ensure

Account Representatives receive training.

Collaborate with manager/assistant manager to prepare and administer associate performance

appraisals.

o Support recruitment initiatives. Assist with maintaining necessary staffing levels. Participate in

applicant interview and selection process.

o Assist with corrective actions, ensuring proper documentation is completed.

o Assist with termination process; ensure that required documentation is in order and make

recommendations for termination.

o Ensure compliance with policies and procedures as required.

• Manage and monitor Account Representative’s work schedules ensuring proper compensation.

• Communicate new and revised policies and procedures ensuring compliance.

• Compile team projection data in order to analyze actual vs forecast and determine action plans.

Skills Summary

Knowledge of FDCPA, FCRA, HIPAA. Strong work ethic.

• Supervisory: Excellent leadership skills; ability to inspire and motivate others to perform well. Ability

to provide continuous performance feedback and encourage growth and development.

Ability to quickly analyze situations and make effective decisions.

• Experience: 2 years collection representative, then became a Supervisor for 11 years. Maintained a

yearly team average collection of 120% or higher. Provided Training and implementation of new laws,

skills training, in several sites within the company & Experience in civil litigation processes and

procedures.

• Language/Communication/Interpersonal: Ability to speak, read and write fluent English. Excellent

written, verbal, non-verbal and listening skills. Excellent phone etiquette. Ability to establish and

maintain effective working relationships and objectively coach associates. Ability to exercise discretion

and judgment. Knowledge of legal terminology.

• Analytical: Detailed oriented. Ability to plan, organize, prioritize and multi-task (time management

skills). Ability to identify problems, evaluate options and implement solutions.

• Technical: 60-80 WPM, Working knowledge of Microsoft Applications: Word, Excel, Outlook,

PowerPoint, Ability to utilize internet skip tracing.

Contact this candidate