Manager Training
Resume:
DAN F. UTZ
San Francisco, CA 94134
****-**-*****@*******.***
SUMMARY
Analytically minded professional with experience producing high quality end-
user support and training materials in both the information technology
consulting and software development fields. Possess strong skills in
researching, developing and sharing information. Can work independently or
as part of a team. Expertise includes the following:
. Documenting liquidity management and ERP systems
. Interviewing staff and writing business procedures
. Desktop publishing with FrameMaker and Word
. HTML and XAML help production with RoboHelp and AuthorIT
. Flash movie production with Macromedia Captivate
. Conducting training in person and via WebEx
PROFESSIONAL EXPERIENCE
SABBATICAL TO PURSUE DEGREE Fall
2008 - Fall 2010
Attended the College of San Mateo in San Mateo, California, to earn a
certificate of achievement in accounting.
. Successfully completed accounting certification program, which included
courses in financial and managerial accounting, individual and corporate
taxation, and QuickBooks software.
. Related to accounting and business, completed courses in Microsoft Excel,
Access and web authoring.
. Completed two semesters of Spanish.
SUNGARD AVANTGARD, San Mateo, California
1999 - 2008
SunGard AvantGard is a leading provider of liquidity management solutions
for chief financial officers and treasurers in corporations, financial
institutions and the public sector.
Senior Technical Writer
. Successfully built documentation services within Client Services
Department. Initially responsible for one treasury management product and
eventually took on responsibilities for three additional products.
. Increased efficiency and consistency of design specifications documents
in Development Department by creating a standard template and providing
training in its use.
. Identified areas of duplication between development teams and proposed
reusing shared procedures on similar software products.
. Assisted acquired businesses in re-branding user guides and release notes
to meet corporate standards.
. Developed Flash movies that were used by Sales and Client Services as a
first step in demonstrating system enhancements.
. Took initiative to locate technical writers in other business units and
assisted in developing a forum for sharing information.
WHITTMAN-HART, Chicago, Illinois
1991 - 1999
Whittman-Hart specialized in information technology consulting for
enterprise resource planning (ERP) implementations and custom development
services.
Senior Consultant
. Selected by manager to be part of a high-profile, nine-month project
documenting business procedures for transitioning to an ERP system.
Successful completion of the project resulted in additional business.
. Conducted in-house training on manufacturing concepts and business
writing to groups of consultants, which helped to improve ability to
document client business procedures.
. Served as a key member of a team that developed department writing
standards and templates, which were used to save time when starting up
new client projects.
EDUCATION
Accounting Certificate of Achievement
San Mateo Community College, San Mateo, California
4.0 GPA
Master of Arts, English-Technical Writing
Illinois State University, Normal, Illinois
4.0 GPA
Bachelor of Arts, English Education
Illinois State University, Normal, Illinois
Graduated magna cum laude.
SOFTWARE TOOLS
Experience and training in the following software tools for developing and
managing projects:
. Microsoft Word 2007
. Excel and Access 2007
. Framemaker 9
. Robohelp 9
. Macromedia Captivate
. Quickbooks
PROFESSIONAL ASSOCIATIONS/AFFILIATIONS
Society for Technical Communication, Senior Member
. Received Award of Excellence for department style guide and Certificate
of Achievement for user's guide entered in writing competitions.
. Served as a judge at five annual writing competitions.
. Presented on topics related to technical communications at the
organization's annual conference in 2002, 2003 and 2006.
Contact this candidate