Project Management
Resume:
H O M E: 412-***-**** CEL L: 412-***-**** E MA I L:
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Michelle Bickel
Professional Summary
Professional applied mathematician with eight years experience in strategic
operational analysis. Expert at collaborating with business leaders to break
opportunities down into their key components for support, analysis, and execution.
S trong background in using simulation for optimizing business results through
testing process changes prior to implementation. Accomplished forecaster based on
accuracy, detail, and timeliness. Excellent project management skills and an
extensive statistical toolbox. Proven communication and change management
abilities at all levels of an organization.
Education
2001 - 2003 University of Arizona Tucson, AZ
• Professional M.S., Mathematical Sciences
• Joint program with the Eller College of Business
1997 - 2001 University of Pittsburgh Pittsburgh, PA
• B.S., Mathematics, Minor: Economics
• Graduated magna cum laude
Experience
10/2009 – Present Independent Consultant Pittsburgh, PA
• Perform various analyses and execute projects defined to maximize clients’
i nvestment
• Successfully t ransitioned the Greater Pittsburgh Community Food Bank’s
p ickup and delivery operation from manual route planning to TourSolver based
route optimization
• Role combines analytical expertise with t raining, strategy planning, and
collaboration with leadership
1/2005 – 5/2009 Pitt Ohio Express Pittsburgh, PA
Strategic Planning & Design Analyst
• Constructed dynamic freight movement models designed to optimize the
p ickup, delivery, and linehaul operations while accounting for t iming,
customer, resource, and industry constraints
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Michelle Bickel
• Delivered tools to terminals for predetermining required resources and
equipment mix based on forecasted business levels. Tools are also used as daily
metrics by leadership.
• Redesigned terminal boundaries based on predicted growth, driver availability,
expansion plans, and building capacities
• Provided key analyses for terminal openings and closings, including real estate
i nvestments and t rade-offs
• Worked at all levels of the organization to gain commitment, define, and deploy
p rojects
6/2002 – 10/2004 Intuit, Inc. Tucson, AZ
Operations Design/Simulation Engineer
• Analyzed the end-to-end impact of contact center business decisions th rough
QuickBase designed project pipeline
• Worked directly with Finance on input validation and profitability analyses
buy-in
• Presented project findings and recommendations to Support, Sales, and
Corporate leadership
• Delivered stand-alone, robust tools to requestors
• Translated complex business processes into discrete simulation modules for
end-to-end investigation and understanding
• Optimized simulation models based on capital and resource constraints
Forecast Analyst
• Performed and presented ad-hoc business t rade-off analysis which motivated
t he simulation role
• Spearheaded company-wide forecasting best practices initiative
• Maintained daily forecast variance within +/-10% for Technical Support
contacts
• Reduced forecast cycle-time by more than 50%
Skills
• Operating Systems: W indows (inc. MS Office & Project), Sun OS, Redhat
L inux
• Optimization & Statistics: A rena, MS Mappoint, Mathematica, Mini tab,
SPSS, TourSolver
• Languages: M atlab, SAS, SQL, HTML, C, C++, Visual Basic, Pascal, Fortran
• Leadership: Communication, Project Management, Presentation, Mentorship
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Michelle Bickel
Activities
Pittsburgh Business Insight Examiner
• Publish articles several t imes per week on Operations Research concepts
generalized for application in all sectors of business
• URL: h ttp://www.examiner.com/business-insight-in-pittsburgh/michelle-bickel
References
Raymond Johnson
Retired CFO, Pitt Ohio Express
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L isa Scales
Chief Operations Officer, Greater Pittsburgh Community Food Bank
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Tom Pyzdek
Former Process Excellence Leader, Intuit, Inc.
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Michelle Bickel
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M ichelle Bickel
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