Customer Service Management
Resume:
Crystal R. Knobloch
*** * ***** *****, *******, TX 78602 512-***-****
***********@*******.***
Objective:
Seeking a position utilizing my business training with proven work record
to improve the company's profitability.
Qualifications:
o Capable in each PC or Mac OS
o Capable of working effectively with other staff members
o Works independently providing quality customer service
o Prioritize work and focused on meeting deadlines, multi-tasking, and
detailed oriented
o Accuracy and speed in typing of 60+ WPM and Data Entry 7000+ KSPM
Software:
o 2010 MS Word, PowerPoint, Excel, Access
o Peachtree with Payroll 2011
Education:
Bachelor of Science in Business
Kaplan University
Ft Lauderdale, FL
Graduated 2/ 2011
GPA 3.32
Accounting Courses: Intermediate Accounting I and II, Cost Accounting,
Managerial Accounting, Managerial Finance and Accounting
Management Courses: Conflict Resolution and Team Dynamics, Ethics and the
Legal Environment, Management of Information Systems, Research and
Presentation, Management Policy and Strategy, Operations Management
Work Experience:
Sept 2003- May 2006 Owens Music Company Bastrop, TX
78602
Owner Katherine and Bill 1207 Chestnut St 512-303-
9101
Sales Associate
o Customer Service and assistance and answer phone
o Collect payments, prepare deposits and set-up new accounts which
averaged 100 each year
o Counted and maintained my own cash drawer
o Verify incoming invoices, inventory, and restocking
Sept 2002- Sept 2003 Bucks Pizza Bastrop, TX
78602
Owner Tony 1007 College St 512-***-****
Cashier
o Operated touch screen cash register and credit card machine
o Stocked, prepped, and maintained dining area
o Management recognition for fastest pizza box assembly
o Answer 2-line phones, Placed orders and collected payments
Aug 1998- May 2000 University of Texas Austin, TX
78712
Supervisor Darrell Rocha 2504 Whitis Ave 512-***-****
Office Assistant
o Use mainframe system for various tasks
o Operated office equipment and handled copy processing ranging from
500-1000 in various paper size stock
o Process term mass mailings by zip code order for 3000-5000 graduates
o Answered 3-line phones and filed
Accomplishments and Interests:
Presidents List three times and Deans List five times
Performed with the flute in the Austin Symphonic Band
Photography Awards and Certificates for two pictures at Austin Community
College for "Best of Fundamentals"
Award winner in Photo Laurete and Cutest Babies in America
FFA Horse Judging Team placed 5th
Contact this candidate