Manager Sales

Claudine paul

* ****** **. ********, ** 074**-***-*** 3094 **********@*********.***

Key Account Manager

Dedicated and technically skilled business professional with a versatile administrative skill set developed through

experience as a team manager, account representative and staff trainer.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to

increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

Office Management Report & Document Preparation Policies & Procedures Manuals

Teambuilding & Supervision Meeting & Event Planning Customer Relationship

Staff Development & Training Account Management Management

Experience

NICE Systems, Inc., Rutherford, NJ 2003 to 2010

Major Account Manager, 2008 to 2010

Maintenance and Services Manager, 2005 to 2008

Maintenance and Services Coordinator, 2003 to 2005

Repeatedly promoted during 7 year tenure with Nice Systems, Inc., culminating in most recent responsibility for

coordinating all training solutions for project managers as well as supporting sales force with order processing and

tracking from purchase order to invoicing stage.

Results:

Developed efficiency enhancing workflow/process improvements that made it possible to

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accommodate increasing responsibilities necessitated by staff reductions. Decreased errors and gaps in

sales flow and project management as a direct result of support and training.

Managed top revenue producing accounts and built/improved strong personal relationships at the end

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user level.

Managed all incoming orders from receipt to invoicing, coordinating with sales force to ensure

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accurate and prompt implementation of project.

Participated in integration of corporate acquisitions.

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Continuously met end of quarter objectives and exceeded the projected corporate financial numbers.

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International Check Services, Riverdale, NJ 1998 to 2002

Customer Relations Supervisor 2000 to 2002

EFT Specialist 1998 to 2000

Managed call center of 5 representatives. Calculated and implemented loss prevention and pricing for

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national account base of 21 million in revenue.

Results:

Produced a decrease in abandoned call rate by 15%.

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Piloted POS product while cross selling to existing customers. Raised annual volume by 1.7 million.

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Created automated daily stats report that reduced inaccuracies and provided management with an

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important decision making tool.

Tracked industry trends and competitive strategies incorporating into product line and performance.

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Promoted to office manager and earned a reputation for maintaining a positive attitude and motivating

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staff resulting in a strong team environment that produced high quality work.

References

References provided upon request.

Contact this candidate