Customer Service Sales
Resume:
Rd Apt *** 469-***-****
Dallas, TX 75287 Alternate
bgstephens81@gmai
l.com
B. Glenn Stephens
Qualifications
and Skills More than 9 years of customer service experience
with more than 3 years in management position
Ability to train, motivate, and supervise others.
Excellent work knowledge using Microsoft Excel and
Microsoft Word
Ability to manage multiple responsibilities while
effectively focusing on priority issues.
Self-motivator and business orientated.
Objective To obtain a rewarding position that will allow me
growth within a company utilizing my customer
service and sales experience and educational skills
Education Sept 1999-Dec 2001 University of North Texas
Denton, TX
Business Management/Marketing
Working towards Bachelor of Arts in Business
Management
June 1996-May 1999 MacArthur H.S. Irving, TX
General Courses/Diploma
MVP/All area football, Odyssey of the Mind
Work experience Jan 2011-Present Prospect Airport Services
DFW Airport, TX
Baggage Handler
Handle passenger luggage
Provide Passenger Service
Adhere to FAA Safety Guidelines
March 2010-October 2010 Spherion Staffing
Coppell,TX General Warehouse
Material handler
Picker/ Packer
Clerk/Sort
Load/Unload Product
May 2009-August 2010 A.L. Taylor Construction
Plano, TX
Customer Service Representative
Handled inbound and outbound calls from customers
inquiring about service.
Provided world class customer service by addressing
and resolving customer's concerns and complaints.
Addressed general billing questions, made
adjustments, and processed payments.
Created invoices for customers and also reported to
upper management root-causes and came up with
solutions.
April 2007-April 2009 Prospect/American Airlines
Irving, TX
Skycap/Passenger Service Assistant
Check/Transport baggage for passengers
Issued boarding passes and assisted passengers
around DFW Airport
Adhered to FAA guidelines
July 2005-March 2007 Waffle House Irving, TX
Shift Manager
Trained new employees
Managed overnight shifts during the weekend
Calculated daily and weekly inventory
Performed operational tasks as necessary
Responded to customer's needs to keep loyal
customers satisfied
June 2002-June 2005 Focus Enterprises Dallas, TX
Sr. Manager
Commissioned sales
Trained new employees on sales techniques and
assisted in new and innovative sales approaches
Scheduled and network marketing
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