Customer Service Sales

562-***-**** cellular

Rosalie Martin 562-***-**** residence

**** ********** ******, ********, ** 90713 ***********@*****.***

Professional Profile

• 13+ years of customer support at ADP

• Senior Account Specialist – with a focus in Accounts Receivable

• Client Service Representative – Major client Payroll Accounts

Professional Experience

Penn Lithographics - Cerritos, CA

2008 - 2010

Accounts Receivable/Billing Clerk

Responsibilities:

1. Accurately bill finished print jobs of 300 invoices monthly

2. Balance sales tax verification monthly

1. Process credits and debits

1. Balance accounts payable and bank statements

1. Assist Controller with Sales Tax Monthly report and special projects

1. Assist Credit Manager with cash application

Automatic Data Processing (ADP) Employer Services, La Palma, CA

2007-2008

Client Services Representative – Payroll Services

Responsibilities:

3. Customer service for clients needing assistance to process payroll

2. Issue credits

2. Payroll research to resolve inaccuracies

2. Assist clients with maintenance and procedure information

Automatic Data Processing (ADP) Dealer Services, La Palma, CA

1995 - 2007

Senior Accounts Specialist / Accounts Receivable

Achievements:

1. Award for Outstanding Team Player and Customer Responsiveness

Responsibilities:

4. Collections for 400+ accounts with a monthly base of $2M

3. Daily account verification

3. Collection Notices and Credit processing

3. Billing account adjustments

2. New employee trainer

Computerized Vehicle Registrations (CVR) an ADP joint venture, La Palma, CA

2001 - 2003

Client Technical Analyst

Achievements:

1. Employee of the Month Award for Call Productivity

Responsibilities:

5. Call center representative for technical questions

4. Solved electronic errors for customers for registration processing

5. In-depth research and problem resolution

6. Trained new employees on transaction errors and electronic resolutions

Rosalie Martin • 562-***-****• ***********@*****.***

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Education

Long Beach Polytechnic High School - Diploma

References

References are available upon request.

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