Quality Assurance Manager
Resume:
Kenneth K. Ross abhk2t@r.postjobfree.com
Cedar Park, Tx 78613
To Whom It May Concern:
Attention: Personnel Director
Subject: Employment
Dear Sir/Madam:
Please accept the enclosed resume as my application for employment with
your organization. I have a diversified background as a team leader in
the technical/engineering industry. This experience, coupled with
excellent interpersonal skills and innovative technical capabilities,
gives me confidence I could add value and be an asset to your
organization.
Personal and professional qualifications:
Leadership - Lead by example and work well under pressure with
time constrained schedules.
I am detail and results oriented and have a high energy level.
Communication - I speak effectively, write efficiently and listen
empathetically. I know the importance of a good rapport with
staff, management and clientele. I am at ease on the executive
level or working through issues on a one-to-one basis.
Experience - With a proven record of stability in employment, I
accept responsibility
and have been recognized for establishing and implementing new
procedures to increase productivity and improve customer
satisfaction. I am always willing to go "the extra mile" to
get the job done right, the first time.
If your search is focused on leadership, dedication, innovative
thinking and technical skills,
please contact me at your earliest convenience at 512-***-**** or email
abhk2t@r.postjobfree.com.
Sincerely,
Kenneth K. Ross
Enclosure: Resume
Kenneth K. Ross
phone- 779.5245
SKILLS
* Literate in Windows 9X, NT Server/Workstation, Win2K
Pro/Advanced & Exchange
Server 2003, XP Pro/Home Server 2003 & 2008, Linux Redhat and
Cisco IOS. Extensive knowledge in various Networking
capabilities.
* Hands on experience with all hardware, including hubs, routers,
switches and
all peripherals.
* Fluent in English/Conversational in Spanish - Communicate and
interact well
with diversified populations.
* Successful completion Cisco Certified Network Associate, Austin
Community
College CCNA Track: 70 hrs Local Area Networks Design and
Protocols, 70
hrs Basic Router Configuration, 70 hrs Local Area Network
Management and
70 hrs Wide Area Management. (Certificate Attached - page 3)
EXPERIENCE
IT SOLUTIONS GROUP 11/09 - Current
Network /Windows Administrator - Network Operations Support for
external customers including, but not limited to Active Directory,
Exchange Server and VPN connectivity. Supported and setup copiers,
print servers and email accounts. Image and repair computers/laptops
as necessary.
FIRST LEVEL TECHNOLOGY 10/06 - 10/09 Austin, Texas
Network /Windows Administrator - Supported entire company's network
infrastructure. (secure VPN Tunnel connectivity, Exchange Server 2003
& Active Directory running Windows Server 2003, Citrix Metaframe)
Used Barracuda for Load Balancing for traffic distribution across our
VLAN of which I setup for our VOIP PBX. Implemented entire backup SAN
solution (Data Protection Mgr/Unity Call Manager) on a RAID 5 Array.
Setup and supported 3 static routes on a Cisco Soho 1700 Series & 2500
Series running Cisco IOS v 12.3. Installed and supported complete new
Phone System (Business Communications Manager 400) on a Pri 23 and T1
provisioned circuit across a VLAN of which I setup from scratch.
Punched lines down in DMarc and monitored network traffic upholding
antivirus solution. Provided phone support for 800 technicians in the
field.
TIME WARNER CABLE 11/02 - 08/05 Austin, Texas
Network/IT Coordinator (bilingual when needed)- Supported internal
network on two domains and over 1000 desktop systems. Maintained
company data via backup solution. (Veritas, backup exec) Supported
all applications running off primary domain controller. Responsible
for antivirus solutions on entire network. Installed and configured
printers using DHCP reservations, as well as sniffing the network for
ports being scanned and large amounts of packet traffic.
TIME WARNER CABLE 03/02 - 11/02 Austin, Texas
Commercial Technical Support (bilingual when needed)- Supported
entire architecture of Business Customers' networks, including, but
not limited to routers, PIX Firewalls, VPN Tunneling via ipsec or udp
protocols, firmware configuration in both wired and wireless Docsis
Compliant cable modem environments, hubs, switches and rock boxes.
Configured static and dynamic scopes for commercial customer accounts.
Personally set up a domain controller and configured Active Directory
for mail roaming profiling to support over 90 residential technicians.
(One of six commercial technicians in Austin.)
GILACORPORATION 07/01 - 03/02 Austin, Texas
Information Technology -- Provided both desktop and network support
including, but not limited to VPN Connectivity, Active Directory and
Exchange Server on a PIX Firewall. Also supported an Alpha 800
running Open VMS v7.1. Lead on projects such as ghosting and
synchronizing databases over the network. Supported a Predictive
Dialer System running on an Oracle Database with over 50 collectors on
the system at any given time. Responsible for ghosting images in both
a server client environment as well as a client-to-client environment.
Was also responsible for the successful operation of over 100
employee's desktops.
INTERNATIONAL BUSINESS MACHINES 11/95 - 06/01 Austin, Texas
Senior Technical Line Leader - Supervised duties of nine employees
in assembly. AIX IBM Unix Based Environment. Responsible for
achieving monthly quota building Risc System 6000 Servers. Served
as Quality Assurance for employee certification; audit control and
inventory. Responsible for updating routing procedures, dealing
directly with Manufacturing Engineers. Knowledgeable in UNIX and
occasionally tested desk-side systems. (One of 63 persons hired
out of 1200 applicants. Second shift lead.)
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