Customer Service Training

Sharon M. French

**** ***** ****** **** ~ Rosemount, MN 55068

Phone: 651-***-**** *************@*****.***

[pic]

QUALIFICATIONS

Certified Senior Payroll Professional with years of experience improving

the efficiency of high volume Payroll Services. Comprehensive knowledge

of payroll functions, tax forms, pre-tax deductions, and federal and

state tax filings. Develop and administer payroll policies and

procedures; ensure compliance with internal and external regulations.

Strong attention to detail with emphasis on accuracy, client education,

problem solving, and confidentiality. Solid background in meeting tight

timelines, including on-time filing of all payroll tax returns.

Skills:

Garnishments Specialist Benefits Setup Unemployment Specialist

401K / IRA Plan Benefits

Financial Reconciliation Payroll Tax Windows Payroll Mainframe

Payroll

Overtime Calculations Accruals Workers' Compensation Regulations

Compliance

PROFESSIONAL EXPERIENCE

PAYCHEX, INC., Mendota Heights, MN October 1989-June 2010

Senior Payroll Specialist

. Managed 250 to 350 small business payroll functions, including frequency,

local, and multi-state tax requirements and delivering under tight

deadlines; specialized in complex clients: churches, unions, school

districts, etc.

. Accomplished all payroll processes, including direct deposit, manual

check entries, and void/reissue of checks with an awareness of tax

implications.

. Analyzed and amended quarterly and annual tax returns as requested or

needed.

. Communicated with federal, state, and local tax agencies on behalf of

clients to resolve/clarify issues, avoiding penalties and recurrence.

. Delivered detailed, accurate work, client education, confidential

services, and resolved customer concerns/issues and provided ongoing

support.

. Prepared and conducted on-the-job training sessions regarding time

management, workers compensation reporting, and customer service

requested specific topics.

. Led, mentored, and trained co-workers in procedures, policies, and

programs.

. Performed payroll data entry and record keeping, including supporting

wage, tax, and disability information as well as non-taxable fringe

benefits/other deductions and processed payroll.

. Adhered to state and federal statutes related to payroll and payroll

taxes and company policies.

Key Accomplishments:

Customer Service and Sales: Developed strong customer rapport in high

volume customer service center. Recognized for achieving highest

revenue in campaign sales and new client prospects and referrals.

Professional Recognition: Selected as employee of the month multiple

times; nominated from within by management and peers.

Design and Proofreading: Proofread quarter-end and year-end client

instruction letters for content and/or errors; over 8000 sent out to

clients. Designed, formatted, and budgeted Christmas Cards.

Mentoring/Training: Mentored 6 new specialists, 2 of whom became

supervisors. Led internal training in all facets of job requirements

for individual co-workers, and provided positive staff support.

Business Proficiencies: Initiated new processes, increased operations

efficiency; created/maintained staff payroll training and reference

materials for child support, garnishments, and state unemployment

guides.

EDUCATION, CERTIFICATION AND TRAINING

Senior Payroll Specialist, Certification American Payroll

Association, Member Local Chapter

Preparing for CPP Certification

ST. CLOUD STATE UNIVERSITY, St. Cloud, MN

Courses in General Studies

Windows Payroll, Training MS Word & Excel, Training Safety in the

Workplace, Training

Contact this candidate