Customer Service Manager

Melissa Ann Carey

**** ***** ****

Nashville, NC 27856

Phone: 919-***-****

Professional To work in a Customer Service setting as part of

Objective a team which strives for customer satisfaction both internal

and external.

Qualifications: Strong experience in Customer Service, Merchandising,

Inventory, Money Handling, Supervisory skills, and

working with the public.

Education: Graduated - Rocky Mount Senior High School

Rocky Mount, North Carolina - 1999

Work Experience:

2004-present Wilco/Hess, Clayton, NC

Manager -

2004-2005 Logan's Roadhouse, Garner, NC

Wait Staff Trainer-- customer service, presenting a professional

atmosphere for trainees, orientations, shadowing,

product knowledge, implementing seven steps of

training, quality control, and positive attitude.

2003-2004 Pacific Sunwear, Raleigh, NC

Assistant Manager - customer service, inventory control, loss

prevention, nightly deposits, meeting daily, weekly,

and monthly on goals, merchandising, floor sets,

schedules, supervising 10-15 employees.

2002-2003 Lindt Chocolate, Raleigh, NC

Assistant Manager - customer service, schedules, inventory control,

product orders, merchandising, floor sets, staff

goals, insuring store goals are met, daily deposits,

supervising 7-8 employees.

2001. Pantry, Raleigh, NC

Manager Trainee - customer service, stocking, shift

change paperwork, cigarette counts, merchandising

procedures, deposits, change orders, checking in

orders from vendors, supervised 2 employees.

2001. Central Carolina Bank, Durham, NC

Teller 2 - customer service, opening and closing

accounts, customer transactions, balancing cash

drawer along with a five-hundred thousand dollar ATM,

trained new tellers, helped with balancing the vault.

Interests: Playing softball and basketball as well as decorating and

shopping.

References: Available upon request.

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