Customer Service Sales

Keith Evans, MCTS

*** * ********* ******, * Fallon, IL 62269 ( 618-***-**** (

**********@*****.***

OBJECTIVE

Detail oriented, Microsoft trained IT professional with dynamic customer

service skills and experience, seeking a position where my proven ability

will assist in the technical operations of a growing organization.

EDUCATION & CERTIFICATIONS

ComputerTraining.edu St. Louis, MO July 2009 to December 2009

Microsoft Network Technology Program

Certifications:

MCTS (Microsoft Certified Technology Specialist Windows 7 Configuration)

- November 2009

MCTS: 70-680: Windows 7 Configuration

Installing, Upgrading, and Migrating to Windows 7: Clean installs and in

place upgrades; Migrate user profiles; Deploying Windows 7; Capture and

deploy system images; Configure VHD.

Configuring Hardware and Applications: Devices, application

compatibility, application restrictions, Internet Explorer and native

applications.

Network Connectivity: Configure IPv4 network settings; network

locations; resolving connectivity issues; APIPA; Configure IPv6 network

settings; Windows Firewall; Remote management; Access to resources and

shared resources; File and folder access; User account control (UAC);

Security policy; Admin and standard UAC prompt behaviors; Secure Desktop;

Authentication and authorization; Branch Cache; Mobile Computing.

BitLocker and BitLocker To Go: Direct Access; Mobility options; Remote

connections; Monitoring and Maintaining; Configure updates to Windows 7;

Manage disks; Performance settings; Backup and Recovery options including

file recovery.

MCP (Microsoft Certified Professional Server) - In progress

MCSA (Microsoft Certified System Administrator) - In Progress

Lab Summary:

. Clean installation and in-place upgrades of Microsoft operating systems

including Windows XP Professional and Windows Vista Business, and

migration of user data for wipe and load upgrades

. Verify adherence to industry standard conventions such as standard naming

conventions, Microsoft best practices for security and application

configuration

. Implemented peer to peer network including file and printer sharing while

maintaining network security including implementation of file encryption,

backup of EFS certificates, and Windows Firewall and Advanced Firewall

configuration

TECHNICAL SKILLS

Operating Systems: Microsoft Windows 7, Windows Vista, Windows XP

Professional, Windows 2003 Server

Networking: Active Directory, Group Policy, DNS, DHCP, VPNs, Norton Ghost,

Routing and Remote Access Service (RRAS) and Remote Access

protocols, RAID, TCP/IP Subnetting, LAN/WAN, Ethernet

Security: Firewall and Proxy Server configuration; Antivirus Applications

Disaster Recovery, Remote Management, Fault Tolerance, and

Network Hardening tools

Hardware: Network installations of PCs, printers, routers, and switches;

PC Component installations and upgrades; Category 5 cabling

Apps: Microsoft Office Suite - Word, Excel, PowerPoint, Outlook

PROFESSIONAL EXPERIENCE

Sales Associate

May

2010 - Present

Radio Shack Shiloh, IL

. Extensive over the phone support to technical issues including connecting

LAN & WAN, and consumer electronics.

. Ensured superior customer service by consistently exceeding service and

sales goals & expectations.

. Utilized excellent listening skills to assist customers in finding the

products that best fit their wants and needs.

. Maintained the presentation of the facilities through team interaction.

. Capitalized on new business opportunities in the market area by

executing market strategies to drive sales.

. Maintained existing relationships with customers by following up with

new trends and changing needs.

Retail Wireless Consultant Mar 2009 - May 2010

US Cellular Fairview Heights, IL

. Assisted Clients in determining which cellular package and mobile handset

best fit their wants and needs.

. Administered Contract Supervisor tasks including proofing all contracts

completed for any discrepancies and

remedying any issues found.

. Adjusted accounts to ensure accuracy and make necessary changes.

. Addressed performance issues to ensure meeting expectations on all levels

of contract operations.

. Completes ongoing weekly self training and monthly team training to

promote highest levels of performance

and productivity.

. Maintained monthly sales goals in 6 different categories.

Account Manager Sept 2007 - Mar 2009

Healthcare Services Group Wood River, IL

. Responsible for training and development of 10-15 employees.

. Managed the recruiting, hiring, training and scheduling of personnel for

a variety of services.

. Directed operations of daily payroll, scheduling and management of the

budget.

. Purchased supplies according to the facility needs and within the

budgetary guidelines established by Healthcare Services Group.

. Act as a liaison between the facility and Healthcare Services Group,

communicating critical information in through the proper channels when

necessary.

Store Manager

Aug 2006 - Feb 2007

Digital Valley Wireless/Verizon Wireless

Saint Peters, MO

. Provided excellent customer service while assisting customers in

choosing a wireless plan and phone that fit their specific wants and

needs.

. Managed the recruiting, hiring, training, termination process and

scheduling of all store personnel.

. Directed the inventory process & planned ongoing developmental

opportunities.

. Determined and assigned both personal and store goals as well as

monitored individual progress.

. Implemented all marketing and advertising strategies both for

individual store as well as the company.

Retail Wireless Consultant Mar 2004 - July 2006

Cellular Advantage/US Cellular Des Moines, IA

. Assists Clients in determining which cellular package and mobile handset

best fit their wants and needs.

. Administers Contract Supervisor tasks including proofing all contracts

completed for any discrepancies and

remedying any issues found.

. Adjusts accounts to ensure accuracy and make necessary changes

. Addresses performance issues to ensure meeting expectations on all levels

of contract operations.

. Completes ongoing weekly self-training and monthly team training to

promote highest levels of performance

and productivity.

. Maintains monthly sales goals in 6 different categories.

Sales Associate Mar 2003 - Mar 2004

Ultimate Electronics Des Moines, IA

. Assisted Clients in determining which audio/video equipment that best fit

their wants and needs.

. Assisted Clients with home delivery and installation of their audio/video

equipment.

. Work as a team member to maintain floor displays and cleanliness of the

store.

. Completes ongoing weekly self-training and monthly team training to

promote highest levels of performance

and productivity.

. Maintained monthly sales goals in 4 different categories.

Sales Associate Jan 2002 - Mar 2003

American TV and Appliance Des Moines, IA

. Assisted Clients in determining which audio/video equipment that best fit

their wants and needs.

. Assisted Clients with home delivery and installation of their audio/video

equipment.

. Work as a team member to maintain floor displays and cleanliness of the

store.

. Completes ongoing weekly self-training and monthly team training to

promote highest levels of performance

and productivity.

. Maintained monthly sales goals in 4 different categories.

Quality Control Representative May 1999 - Jan 2002

Homemakers Furniture Des Moines, IA

. Help prepare furniture to be delivered to the customer's home.

. Help check in furniture being returned from deliveries.

. Help load furniture into customer vehicles in the customer pick up area.

. Operate a Hyster lift truck to fetch furniture from different warehouse

locations for various departments.

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