Customer Service Software
Resume:
Darren Daley
Rocklin, CA *5677
************@*****.***
Objective: To obtain an IT position.
Summary of Skills:
Software:
* Extensive knowledge of Microsoft Office software (Word, Excel,
PowerPoint, Access, etc.)
* Knowledge of Microsoft Windows/Server NT, 2000, XP, Vista, 7 as well
as OSX and some Linux.
* Able to properly install and configure Windows Server 2003/2008 and
related services.
* Knowledge of LAN, WAN, MAN, and wireless setups and protocols.
* Able to image and recover data from storage devices.
Hardware:
* Knowledge of proper hardware installation techniques as well as
cabling, routers, and switches.
General Skills:
* Can keep up with a high volume customer service environment while
maintaining attention to detail.
* Can effectively sell products and services.
* Ability to learn new skills quickly, while staying up to date in new
technology and methods.
* Understand the importance of clear communication and deadlines.
* Well-liked, competent and helpful without being asked.
Education:
Heald College, Roseville, CA, 4/2009
Associate in Applied Science Degree, Information Technology (Emphasis in
Network Security)
Coursework:
* Computer Forensics and Security, Hardware Repair and Configuration,
Advanced Networking using Windows Server 03/08, Linux Installation and
Configuration, Defensive Countermeasures, and Disaster Recovery.
Accomplishments:
* Dean's list numerous times.
California State University, Sacramento, CA
Bachelors of Science Degree, Computer Science (In Progress)
Coursework:
* Java development.
Work Experience:
Sims Recycling, Roseville, CA 02/2011 - Current
Computer Rebuilder
* Test hardware and software/BIOS of computers.
* Build Computers for resale.
* On and off site hard drive data destruction and wiping.
Apple, Elk Grove, CA 04/2010 - 10/2010
Apple Rework Technician
* Test hardware and software of computer/mobile devices.
* Repair/replace hardware if needed.
* Repair software/components of iPhones.
* Collect technical data and input into database.
Tax Solutions, Newcastle, CA 01/2006 - 04/2009
Computer Technician
* Provide on-call support for computer systems, and other devices.
* Setup and maintain company web site.
* Implemented weekly backup program to store critical data.
Contact this candidate