Customer Service Manager

Objective

My objective is to support the growth and profitability of an organization

that shares the opportunity

to secure a position using my knowledge and experiences in leadership,

networking, personality,

marketing, customer service, and management in ways rewarding to your

organization and myself.

Skills Summary

Business Owner Marketing/Sales Project Management/

Seasoned Communicator Experience Facilitator

Customer Service Management Computer Hardware/

Consultant Experience Software Experience

Executive Level Motivational Speaker Trainer

Networking Skills

Team Builder

Professional Experience

With our help, consulting services, west point, ga

consultant/Project Manger/Buyer January 1996 to Present

o This company offers small business preservation and growth services.

The focus and primary goal is to teach small businesses to network

well throughout the community and themselves with their joint efforts

o Provide computer repair and installation services for Dell Computers

o Manage Government Projects (VA, SSA & Military Bases) for Dell

Computers & Iron Bow Technologies

o Preside over all sales, marketing, and business development efforts

Staffing PC/Printer Install

Budget PC/Printer Repair

Logistics Software/Server Installation

Inventory Network Administrator

Administrative Processes Database/Website Administrator

Onsite Training Website Development

Purchasing Database Project Management/Testing

Project Management Software Testing/Implementation

Residential Construction Basic Carpentry

Management Basic Cabling/Wiring

Public Relations

PrintThru.com, Sacramento, CA

National Sales Director September 2003 to december 2009

o This company offers graphic design, print and marketing services to

small and large businesses.

o Final responsibilities were limited to quality control and approval of

all contracts excess of $100,000.00

o Previously responsible for all sales, marketing, training and business

development efforts.

Staffing Printer/PC Install

Budget Printer/PC Repair

Logistics Software/Server Installation

Inventory Network Administrator

Administrative Processes Database/Website Administrator

Home Authorities, Lanett, AL

Loan Consultant/

Lead Real Estate Investor June 1996 to June 2009

o Responsible for loan origination and placement, marketing, and

negotiations of investment opportunities

o Constantly build relationships with other service providers to be as

resourceful as possible for our clients

o Project Management of new construction projects

MRS Acquisitions, Sacramento, CA

General Manager/Project Manager

Comcast Central Valley Region June 2001 to December 2003

o Responsible for sales, marketing, and business development of Comcast

Central Valley Special Projects

o Recruited, trained and managed employees

o Managed four Central Valley offices

o GUARANTEED timelines and objectives stayed on schedule

Automotive Everything, Auburn, AL

General Manager/

Human Resources Manager February 1996 to June 2001

o Presided over all aspects of the business

o Requisitioning

o Selling

o Detailing automobiles

o Recruiting

o Training

o Termination of employees

Southern Security Life Insurance Company, Nashville, TN

State Director JUNE 2000 to DECEMBER

2001

Duval Acura, Jacksonville, FL

Closer/Finance Assistant APRIL 1998 to AUGUST

1999

Bartlett's Inc, West Point, GA

Sales/Purchasing Agent and Assistant Manager JUNE 1992 to SEPTEMBER

1995

Profile

Motivated, personable business professional entrepreneur with a successful

14-year track record of profitable small business ownership. Talent for

quickly mastering technology. Diplomatic and tactful with professionals and

non-professionals at all levels. Accustomed to handling sensitive,

confidential records. Demonstrated history of producing accurate, timely

reports meeting stringent deadlines of internal and external customers.

Flexible and versatile - able to maintain a sense of humor under pressure.

Poised and competent with demonstrated ability to easily transcend cultural

differences. Thrives in deadline-driven environments. Excellent team-

building skills. Industrial/Organizational Psychology and Business

Management

Education /Certifications

Auburn univesity - Auburn, AL

June 1995 to March 1998

CompTIA A+

MPM & CIPM

AMERICAN ACADEMY OF PROJECT MANAGEMENT

"The First Responsibility Of A Leader Is To Define Reality. The Last Is To

Say Thank You.

In Between, The Leader Is a Servant."

Max De Pree, "Leadership Is An Art"

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