Sales Manager

Contina Hester

Kenosha, WI *****

**********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced in a variety of office settings as well as small to medium sized organizations.

Proficient in numerous software packages including Microsoft Office applications, Google

applications, Internet, Fast System, ASD, PCLink, Avaya System.

Able to complete complex assignments on tight deadlines such as research projects.

Detailed oriented, skilled in interpersonal relations, on the telephone and face to face.

Posse’s knowledge in the real estate sales, title industry, health & life insurance, & retail

industry. Also posses’ knowledge in direct sales & collections as well as managerial experience.

Previous office experience at RE/MAX Showcase from 12/99-5/02 & Coldwell Banker from 6/02-

10/02.

Type around 50 wpm.

EDUCATION BACKGROUND

• DeVry University Gurnee, IL October 2008-present

Major: Business Administration

Concentration: Human Resource Management

Studies: Project Mgmt, Human Resource Mgmt, Business Mgmt, Economics, Managerial & Financial

Accounting

Degree Expected: October 2012

• Zion Benton Twp High School Zion, IL HS Diploma May 1996

Studied general topics, active in track & cross country, received diploma

EMPLOYMENT HISTORY

Express Employment Professionals Kenosha, WI 11/2010-4/2011

Administrative Support/Researcher/Data Entry

• Data mining and researched for newspaper primary contacts

• Inputting data into Google & Excel spreadsheets

• Input rosters & schedules into the Community Sports Desk website

• Some cold calling potential clients, sending out massive marketing materials

Appetize Inc. dba HuHot Mongolian Grill Kenosha, WI 9/2009-1/2010

Front of House Assistant Manager

• Prepared front of house weekly work schedule for an avg of 30-35 employees

• Trained front of house employees in hosting, serving, & bartending

• Prepared weekly inventory for food product orders

• Concentrated on employee labor reports as well as targeted daily/weekly/monthly sales goals

Levi’s Docker Outlet by Most Gurnee, IL 11/2008-3/2009

Lead Sales Associate

• Interacted with customers to convert into purchasing customers

• Maintained a balanced drawer daily

• Prevented shrink by maintaining a clean and inviting sales floor

• Helped with visual aids on sales floor to add to conversion

Today’s Health West Allis, WI 4/2008-8/2008

Insurance Agent/Manager

• Operated call center with an average of 15 appointment setters

• Completed weekly call reports for all appointment setters directly to Sales Manager

• Coordinated with sales agent to provided sales leads to appointment setters

• Answered questions of clients in regards to Medicare and Medicare Part C

• Licensed to sell Residential, Life, and Health Insurance in the state of Wisconsin

LTD Commodities, Bannockburn, IL 12/2007-4/2008

Outbound Collections Agent

• Collected on business to business past due accounts

• Handled outbound calls on average of 400-700 weekly

• Resolved client’s disputes with shipping & payment plans

• Operated in a team environment

Evans Title Companies, Appleton, WI 11/2004-4/2007

Receptionist promoted to Residential Closer

• Prepared HUDs for clients’ review & guided clients in the sell/purchases of residential properties

• Gathered loan documents from mortgage companies

• Scheduled appointments for upcoming closings as well as answering the phone & resolving closing

issues

ACHIEVEMENTS/ACTIVITIES

Received 100% on Quality Control Report for HuHot Mongolian Grill for Nov & Dec 2009. Awarded for

overall collection quality performance of 97.3%, highest Speedpay/Epay percentage of 5.52% and highest

dollar amount collected for week 8 in the amount of $5,148.48 for February 2008. Awarded for reaching the

monthly incentive by collecting $14,572.36 for March 2008 (All for LTD Commodities). Current member of

Edward Bain PTA, head of Box Top For Education Fundraising Committee.

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