Customer Service Administrative Assistant

Stephanie Elizabeth Crumpton

**** ***** ****** ~ Bronx, NY ~ 10469

646-***-**** ~ Email:******************@*****.***

OBJECTIVE: TO SECURE A POSITION WITH A COMPANY WHERE CAN CONTINUE MY

PROFESSIONAL GROWTH

AND DEVELOPMENT.

EDUCATION:

1999 - 2002 Morgan State University

Baltimore, MD

WORK EXPERIENCE:

Crown Jewel Events

August 2010 - Present

Summer In Little Italy {Street Festival} - Event Planner Consultant

Assisted with all events during the street festival

Managed all entertainment for the day including face painters, stilt

walkers, musical guest, food tasting representatives and balloon artist.

Managed the sound crew to assure that the stage and sound check took place

on time

Assisted with artist CD signing and sound crew stage break down.

Responsible for time management for all events

Madison Square Garden, Inc - Manhattan, NY

June 2006 - Present

Time and Attendance Coordinator

Manages Workbrain system for all local 176 and local 177 (union employees)

as well as elevator operators

Set up performances for all MSG events and build security shifts

Schedule employees to performances and shifts

On a daily basis rectify each event/building security timesheets so

employees are paid accurately

Work with department to manage correct budget charges for each event as

well as attendance control

Manage financial and payroll reports

Maintain employee information:

. New hire information

. Sick and Vacation Balances

. Updating employee badge information

. Employee show count

Act as a liaison between departments:

MIS Finance, Event Production, NY Knicks, Rangers, Special Events, etc

Administer correct coding for all events charges in Workbrain

Provide best customer service when employees inquire about their

information

Town Sports International, Inc - Manhattan, NY

January 2004 - June 2006

Administrative Assistant

Promotion: Elevated to Administrative Assistant to Senior Manager of

Administrative Services

Assistant to the Senior Manager of Administrative Services, President and

Executive Officers

Arranged appointments and record keeping for management and clientele

Maintaining office files, monthly calendars, and supplies

Maintain company database, which includes the 142 other locations within

the company

Create files using various software: MS Office and other company database

system

Worked on special projects with various departments: Finance (10K/10Q,

Month End Reports), Club Support (Act as a liaison between the department

and the subsidiaries)

Receptionist duties included:

. Multi-Phone line and routing

. Data entry

. Multi-Phone line and routing

. Filing, Faxing and Xeroxing

EMSL Analytical, Inc - Manhattan, NY

November 2002 - September 2003

Data Entry Specialist

Receptionist duties and data entry:

. Multi-Phone line and routing

. Filing, Faxing and Xeroxing

. Record keeping

. Handling of asbestos, microbial, and chemistry materials

Responsible for report generation for clients

Meet with clients to discuss analysis of reports.

Customer service, account/problem reconciliation

Generating invoices

Arranged appointments and record keeping for management and clientele

Allen Memorial COGIC - Mt. Vernon, NY

October 2001 - July 2002

Receptionist/Administrative Assistant

Receptionist duties and data entry:

Multi-Phone line and routing

Greeting visitors

Filing, Faxing and Xeroxing

Arranged appointments and record keeping

Managed finances for various functions

Assisted the Director of Home-School Connections (After School Program)

with administrative duties:

Created documents using various software programs

Record keeping

Managed finances for the program.

Assisted the director of Audio and Video Communications:

Created documents using various software programs

Record keeping

Managed money for various functions

Assisted with production sales

Morgan State University - Baltimore, MD

September 2000 - May 2001

Assistant to Admissions Officer

Conducted campus tours and presentations (departmental and academic program

related).

Created documents using various software programs (e.g. Reflections and

Microsoft Office)

Receptionist duties and data entry

Arranged manager's appointments and record keeping

Assisted in recruitment of high school students

King Teleservices - Manhattan, NY

May 2000 - August 2000

Assistant to Supervisor

Promotion: Elevated to Assistant to the Supervisor (of Sales) within one

month's time

Telephone operator for Sprint Long Distance

Directed telephone sales and maintained client database

Customer service, account/problem reconciliation and routine data entry

SKILLS: SOFTWARE - Microsoft Office 2000: Access, Word, Excel, and

PowerPoint.

Type 50 WPM.

ACTIVITES: Heart II Heart Young Women's Ministry, ACS Children's Services,

Morgan State Ambassador, National Council for Negro Woman, Sassy- Big

Sister - MSU Office of Community Service, Young Adult Fellowship.

*Reference furbished upon request*

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