Quality Assurance Training
Resume:
Adam Steiner
Danvers, MA **923
***********@****.***
http://samples.agsxpress.com
Objective A senior writer role that will utilize my experience in
documentation, web content development and instructional design.
Technical HTML, Ektron CMS, Dreamweaver, Fireworks, Adobe Captivate,
Summary Photoshop, Acrobat, Visio, FrontPage, MS Office 2007,
FrameMaker, Arbortext Editor, Oracle Enterprise Taxation
Management, Google Analytics, Audacity, GoldWave and WordPress.
Experience
August 2009 AGS XPress
to present Web Content Developer / Instructional Designer at Philips
Healthcare
Develop content for websites and blogs which includes articles,
product reviews and cost per action marketing. Content is
published in WordPress and static HTML pages. Also maintain
e-commerce sites for selling consumer items. Most recent client
was Philips Healthcare for the development of change management
training materials. Tools and technologies used are HTML,
WordPress, Dreamweaver and Adobe Captivate.
May 2007 Oracle Corporation
to June 2009 Senior Technical Writer / Training Specialist
Developed and maintained documentation for Lodestar and Load
Analysis utility systems. Worked closely with architects,
developers, quality assurance and various subject matter experts
to evaluate documentation requirements and updates. In addition,
created and maintained training materials for the Enterprise
Taxation Management system. Tools and technologies used were MS
Office, FrameMaker, Acrobat and Perforce.
April 2005 Arizona Department of Economic Security
to April 2007 Web Content Developer
Maintained and created content for the DES Internet, Intranet,
and Arizona 211 websites. Developed online documents and
provided quality assurance for content published on the state's
website, in order to directly serve Arizona customers. Ensured
that all content met both statewide and ADA standards within the
framework of web publishing best practices. Worked closely with
divisional managers and subject matter experts to publish time
sensitive content. Created weekly reports for managerial review
regarding website updates. Tools and technologies used were
HTML, ASP, FrontPage and Ektron CMS.
March 2004 American Express
to March 2005 Instructional Designer
Developed training curriculum which included web based and
printed materials for internal clients. Responsible for the
design and project management of course deliverables. Related to
all levels of management and employees while managing multiple
projects and deadlines. Evaluated training needs and
requirements for internal clients. Tools and technologies used
were HTML, Dreamweaver, Fireworks, MS Project, PowerPoint, Word
and Visio.
July 2001 Equiserve
to March 2004 Web Content Manager
Accountable for the design, development, production and
maintenance of web content. Integrated own written input with
the work of other writers, designers, and outside departments
for a complete online presentation to site visitors. Formatted
and edited the content and layout of HTML or ASP pages according
to specs. Ensured that a consistent corporate appearance was
communicated throughout the site. Tools and technologies used
were HTML, JavaScript, Visual Studio, Dreamweaver, Fireworks and
Acrobat.
Experience (continued)
June 1998 SPL WorldGroup
to March 2001 Instructional Web Designer / Curriculum Developer
Initiated web based training for this company's CIS software, by
converting content into HTML. Fully trained and supported
co-workers on HTML applications. Responsible for the research of
technologies and software used in training webs for clients.
Designed templates for the Training department's on-line
materials. Composed content for web and paper based training
materials. Tools and technologies used were HTML, JavaScript,
Dreamweaver, Front Page, Photoshop, Word and Visio.
November 1996 Alpha Technologies Inc
to January Technical Writer / Intranet Webmaster
1998
Created documentation for internal and client deliverables.
Worked closely with consultants and system engineers, in order
to document projects at client sites. Created technical document
templates to be used by engineers in order to simplify the
documentation process. As Webmaster, responsible for the
management of the company Intranet. Daily responsibilities
included publishing content, as well as trouble-shooting web
related issues. Tools and technologies used were HTML,
JavaScript, Visual InterDev, Front Page and Microsoft Word.
June 1995 to MagicSolutions Inc
November 1996 Technical Support Specialist / Technical Writer
Accountable for telephone support of MagicSolutions help desk
software assisting clients throughout North America. Provided
support for third party programs that interfaced with
SupportMagic such as Crystal Report Writer and e-mail
applications. Performed QC of SupportMagic upgrades. Created
technical documentation for internal and external usage.
April 1994 PaperDirect Inc
to June 1995 Technical Support Representative
Provided software telephone support of PaperDirect template
packages for DOS, Windows and Macintosh applications. Assisted
customers with the usage of programs, templates and various
papers. Assisted PaperDirect employees with end-user training on
Windows applications. Conducted quality control testing for
template upgrades.
July 1986 Life Insurance and Software Companies
to April 1994 Computer Graphics and Technical Support Responsibilities.
Education
May 1986 Fairleigh Dickinson University
Madison, N.J.
Bachelor of Arts, English Major
Various
Supporting MS Windows NT Server 4.0 Core Technologies
Java Script Course provided by Global Knowledge Network
Intro & Advanced HTML Courses provided by CompUSA
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