Customer Service Representative
Resume:
Elsie Truax **** Hermitage Park Dr, Hermitage, TN 37076
**********@***.***
Self starter with 16 years of corporate experience with increasing areas of responsibility and a
proven track record of accomplishments in accounts payable, dispatch and customer service. Strong
organization, leadership, time management, and mulit-tasking skills combined with excellence in
customer service, working knowledge of Microsoft Word and Excel, Oracle, report tracking.
Experience: T-Mobile Nashville,TN
Customer Care Representative 2010-Present
• Answered inbound calls in support of customers needs
• Responded to customer inquires related to billing
• Assisted customer with troubleshooting of mobile devices
• Provide effective and timely resolution of a range of customer inquires
• Increase the customers experience by providing new products, rate plans and
services through up selling opportunities
• Strive for one-call resolution of customer issues
• Identify and handle upgrades and retention opportunities
Advance Staffing Schaumburg, IL
Customer Service Representative Aug 2010-Dec 2010
• Processed over 100 payments daily
• Provide effective and timely resolution of a range of customer inquires
• Responded to customers inquires related to billing
Comcast Decatur, IL
Accounting Clerk 1993 to 2009
• Maintained vendor logs, processed and paid bills for the Decatur office and then
assumed responsibility for the entire Central IL area
• Responsible for procurement card for paying monthly bills
• Prepared, verified and researched bank deposits
• Organized company function including room rental, food and beverages, and
handouts
• Responsible for office safe and ordering money
• Monitored and ordered office supplies to ensure proper inventory
• Transitioned manual vendor logs to a spread sheet reducing the processing time
on accounts payable
Senior Customer Service Representative-Customer Service Representative
• Provided support and mentoring for customer service representatives and
assisted in training new representatives
• Maintained employee productivity and daily phone statistics
• Participated in a troubleshooting team to reduce service repair calls and
educating customer service representatives on troubleshooting skills to reduce
phone volume and create higher one call resolution calls
• Assist customers and customer service representative in resolving escalating
situations and questions
• Assisted supervisors with weekly team meetings
• handled cash and balanced money drawers
• Involved in the on-call rotation for the call center
• Employee of the Month April 2006
• Volunteered to create and conduct training on billing systems and
troubleshooting.
• Assisted customers with billing issues and questions
• Helped customers with repair and troubleshooting issues
• Involved in the launching of 24-hour Call Center by gathering and conforming
information from other Cities throughout Illinois to developed the call center
manual
• Participated in the Breakfast Club team that involved different departments
working together to provide better communication between departments
United States Air Force Luke Air Force Base, Glendale, AZ
Computer Operator 1984 to 1987
Education: Lincoln Land Community College Springfield, IL
Associates of Science in Accounting
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