Quality Assurance Engineer
Resume:
Karen Dopp
Apt. #***
Huntington Beach, CA 92649
714-***-**** (Cell)
*********@*****.***
Summary:
An analytical, detail-oriented professional with more than 11 years of
Software Quality Assurance Testing (QALC) experience. Familiar with several
quality assurance testing methodologies, including SEI CMM (Capability
Maturity Model) and RUP (Rational Unified Process). Black box,
compatibility, confidence, user acceptance testing, stress, and regression.
Understanding of EMC, FCC, CE, UL, and CSA Regulatory Agency compliance
certification. Experienced in both software and hardware
compatibility/reliability testing. Skilled in many Microsoft platforms,
including Windows XP, Windows 2000 Server and Windows 2000 Professional.
Knowledgeable of the Software Development Life Cycle (SDLC) including test
plan, test case and bug report writing. Light automation experience using
Rational Robot and Mercury WinRunner. Has a high level of energy and
enthusiasm, combined with excellent organizational and time management
skills.
Citizenship: I am a US Citizen.
Education:
Training:
. Rational Robot course, Rational University, Irvine, CA, 2000
. MS SQL 6.5, MS SQL 2000, Wonderware Corporation, 1999, 2000
. Visual Basic course, UCI, Orange, CA, 1999
. Attended courses for MCSE, Gates College, Torrance, CA, 1998
. Introduction to Local Area Networks, El Camino College, Torrance, CA,
1997
. Memory Management - class described the basics of RAM and the differences
between DRAM and SDRAM. Speed, sizes, and configuration combinations were
also discussed, Epson America, Inc.
. EMC - Electro magnetic compatibility. Courses were geared towards
controlling emissions at the board level and different grounding
techniques. How to control emissions from the case, cable, and electrical
devices were also discussed. Compliance testing and FCC, CE and other
regulatory agency standards were also included. Epson America, Inc.
Professional Experience:
LAN International - 01/09 to 07/09
Software Quality Assurance Analyst
. Write and execute test cases for Client/Server application geared for the
Radio Broadcasting audience.
. Write QA approaches to testing.
. Updated Test cases for 42 Reports.
. Tested Reports in a .Net environment
. Data comparison and UI Functionality tests were performed.
. Write up defects in bug tracking system (Rally)
. Attend daily Scum meetings.
. Attend Monthly Sprint meetings
Birchstreet Systems - 02/08 - 07/08
Software Quality Assurance Analyst
. Write and execute test cases for an ERP System that provides online
purchasing for the Hotel Industry.
. Write up defects in bug tracking system (Birchstreet PTRs).
. Write detailed Test Plans.
. Work with Oracle database for data validation and to gather system
information to perform test cases.
. Attend weekly Problem Ticket Report meetings to review and prioritize
bugs found with the application, reports, and database.
. Collaborate with Development, Implementation teams, and Management to
review business requirements.
Word and Brown, 3/07 - 07/07
Sr. Software Quality Assurance Analyst
. Wrote and executed test cases for a .Net nationwide application for
Medical, Dental, Life and other insurance policies and plans.
. Wrote and executed test cases for an application sync tool that would
download/upload Microsoft Outlook Contacts, Tasks, and Calendar items to
a .net web application
. Wrote up test findings and verify bugs found.
. Attend Scrum meetings to go over projects.
. Collaborated with Business, Project Management and Software Development
to ensure test specifications were up to date and understood by the test
engineers appropriately.
RealtyTrac.com, 09/06 - 11/06
Sr. Software Quality Assurance Engineer
. Test software for defects and write those defects in defect tracking
system (Fogbugz), for a Real Estate and Foreclosure web site, written in
.Net and ASP.
. Verify bug fixes.
. Write up Test plans and Test Cases.
. Attend meetings to go over projects to be tested and for scheduled
timeframes for those projects to be completed.
. I was assigned up to 20 test projects to work on over a 2-4 day period.
Completed assignments with much success.
. Collaborated with Business, Project Management, Software Development and
other departments to ensure that test specifications were written
correctly and understood by the test engineer appropriately.
FileNet, Costa Mesa, 03/06 - 06/06
Test Engineer
. Test Image Services product on UNIX and Windows server.
. Use RATIONAL for defect logging.
. Use Exceed on Demand to connect to server and validate database
configuration.
. Performed stress and load testing on Sun, HP UNIX server.
. General use of UNIX commands.
. Attend meetings to go over training strategies and other departmental
issues.
. Write up test findings, test cases and test plans.
High-Tower Software, Aliso Viejo- 02/05 - 05/05
Sr. Software Quality Assurance Analyst
. Evaluated and recommended automation software that was compatible and
best suited for High-Tower's security/hacker-detecting software.
. Wrote up test cases and test plans to ensure coverage of the application
were put into practice.
. Crossed trained other QA individuals with the selected automation test
tool. Provided feedback to the QA staff as to how to create good and
reusable test scripts.
. Attended meetings to go over best practices for development,
configuration management, and testing efforts.
. Interview candidates for QA and Development departments.
Fair Isaac Corporation, Irvine, CA - 09/04-11/04
Sr. Software Quality Assurance Analyst
. Tested an application that is structured for Insurance, Medical and
Medical Billing.
. Tested an Export feature for the State of Oregon. The file would be used
for statistical purposes for Workers Compensation information.
. Write defects. This was to include writing defects to update Functional
Specifications to incorporate any new functionality, and how that new
functionality would work.
. Data validation on SQL Server 2000.
. Write test plans and test cases.
Washington Mutual, Irvine, CA - 05/04- 9/04
Software Quality Assurance Analyst
. Working with a QA team testing all aspects of a wholesale and retail Loan
Origination System.
. Test new builds for product and pricing changes, performance and
functional changes.
. Edit and run WinRunner test scripts in a data driven environment.
. Write test plans and test cases.
Olympus Mortgage, Orange, CA - 10/03-12/03
Sr. Software Quality Assurance Analyst
. As a Senior QA Analyst with a major loan/mortgage company. Duties
included working with EMPOWER applications and forms for loan origination
process. This included compliance, credit scoring, and different loan
programs. Ensured that business rules were created and administered
correctly within EMPOWER. Testing included user security validation,
which were within the forms coded with EMPOWER.
. Tested new builds on test production environments, validating that new
functionality was working correctly not only with the current production
environment, but working well with EMPOWER.
. Data integrity testing was performed using SQL Server Developer for
Oracle database.
. Helped train the Business Analysts with QA testing methods.
Ceira Technologies, Inc., Irvine, CA - 07/02 - 11/02
Software Quality Assurance Analyst
. Worked with applications for loan origination process, including
compliance, credit scoring, and different loan programs. Made sure
applications worked correctly with different scenarios of loan
information and within the guidelines of loan programs and compliance.
. Tested web-based applications for mortgage clients. Led the QA effort for
the Single Sign On project, which allowed users to traverse different Web
sites from the same domain without having to login to each site
separately. Tested in a multi-tiered environment, using WebLogic, LDAP,
XML, and Oracle.
. Tested XML and XSLT style sheets used in the development environment.
. Tested Oracle database for data migration.
. Tested with several browsers including Internet Explorer and Netscape.
Operating systems used were Windows 98, Windows 2k Professional and
Windows XP.
. Tested modules for Eastern's EMPOWER! Loan Origination tool.
. Change Management tools used were StarTeam and SourceSafe.
Spherion, Irvine, CA - 02/01 - 06/01
Software Quality Management Consultant
. Responsibilities included Internet testing for three Web-based
applications that provided online financial planning.
. Tested that the Administration, Advisor, and Client tools worked
together, as well as within several operating systems and browsers.
. Configured workstations for testing, performed automated tests with
Mercury WinRunner, and wrote up test plans and findings.
. Testing was performed on Windows 2000, Windows NT, Windows ME, Windows
95, Windows 98, Internet Explorer, WinRunner, Netscape, AOL, CompuServe,
Prodigy and MS Office (Word and Excel).
Wonderware Corp., Irvine, CA 10/98 - 01/01
QA Engineer
. Reported to the Industrial SQL QA Department. Ensured that the InSQL real-
time database was compatible not only with Wonderware's suite of clients
but other third party clients as well. Tested client software that used
ODBC or generic SQL to display data stored using MS SQL.
. Conducted black box testing, including testing for functional failures
and cosmetic issues. White box testing was done with a suite of Active X
Controls that were tested in Visual Basic and in InTouch, Wonderware's
proprietary programming software container.
. Performed automated recording and testing with clients using Rational
Robot. Used Rational's ClearCase tool for configuration management.
. Mentored and cross-trained team members and was the point of contact for
on-site support to employees.
. Testing was conducted to Microsoft standards and was executed against
Windows platforms, such as NT Server, Workstation, 95, 98, and Windows
2000.
. Recommended software enhancements and assisted the technical support team
in troubleshooting and resolving user problems. Reported failures to
software developers and QA team for review, wrote and updated test
specifications, created test cases, wrote QA procedures, and documented
change requests for software bugs.
. Member of the beta test team for SuiteVoyager, Wonderware's Internet
Portal Suite. Tested on all current web browsers such as Internet
Explorer, Netscape, AOL, Compuserve, Prodigy, as well as many different
email clients, and on MAC PC and IBM architectures.
. Change management tools used were Clearcase.
Seiko Epson - 09/97 - 10/98
Software QA Engineer
. Worked on an Internet/Intranet/POS device project for Seiko EPSON.
Responsibilities included evaluation of BETA software, analysis of the
unit's network, hardware, O/S capabilities and internet compatibilities.
. Performance tests were completed in Windows 95 and Windows NT Server
environments;
. Tested the unit for failures from the BIOS, software, and hardware.
. Wrote test plans, test cases. Documented QA procedures, reported
failures, made recommendations for changes, and provided analysis reports
as required.
. Assisted project in the development of a 70-node LAN lab.
. Duties also included mentoring and cross-training sales representatives
and customers. Created installation kits and provided technical support
for sales and marketing representatives.
Epson America, Inc., Torrance, CA - 01/92 - 09/97
Computer QA Engineer
. Software and hardware compatibility/reliability tester. Evaluated new and
upcoming PCs for compatibility with current software such as Windows 95,
NT Server and Workstation, as well as new hardware components and
peripherals.
. Conducted application testing for software bundled with PCs. This
included Internet software compatibility with AOL, Prodigy, and
Compuserve.
. Performed environmental safety testing. High and low temperature testing
and ESD.
. Configured PCs, conducted hardware failure analysis.
. Assisted EMC vendor with the preparation of PCs for CE, UL, TUV, CSA and
FCC/safety compliance.
. Wrote test plans, reports, QA procedures, etc.
Technical Skills:
. Communications: Write test reports, test cases, QA procedures, memos,
etc. to management and project team. Act as liaison within project team
including software development members.
. Browsers/Internet Environment: Experienced in Testing System Web Browsers
for Web testing, using Internet Explorer, Netscape, AOL, Compuserve,
Prodigy, as well as many different email clients.
. Configuration Management Tools: Visual SourceSafe, Rational ClearCase,
and StarTeam.
. Databases: LDAP, MS SQL (versions 6.5, 7.0 and 2000), Oracle, Paradox.
. Hardware: Intel-based PC, MAC PC.
. Industries: Industrial, Computer, Computer Peripheral (Printer, Copier)
Financial Services, Mortgage, Insurance, Factory, and Refinery.
. Management skills: Cross training and mentorship. Establish QA processes.
Handle off-site test projects overseas (India).
. Methodologies: Black Box, Automation, Compatibility, Confidence, Stress,
and Regression, Capability Maturity Model.
. Operating Systems: Windows XP, Windows 2000 (Server and Professional),
Windows NT (Server and Workstation), Windows ME, Windows 98, Windows 95,
Windows 3.11, DOS 6.22.
. Programming Tools: Visual Basic and Wonderware's InTouch, EMPOWER!.
. Software Packages: MS Office (including Word and Excel), Lotus
SmartSuite, Crystal Reports, Wonderware's FactorySuite.
. Testing Tools: Rational Robot, Mercury WinRunner, and Microsoft ACT.
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