Customer Service Manager

MARK HAVENS

***********@*****.***

**** * **** **. #** H:909 985

7989

Upland, Ca. 91786 C:909 908

5275

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Objective: Seeking a career that can utilize my leadership experience and abilities with

continued growth.

Experience

Management

•Management of staffs from 5 to 45 employees

•Executed daily operations of all businesses, assigning specific functions to team supervisors

or individuals.

•Provided the latest and best training procedures to all employees in order to provide quality

customer service.

•Resolved all customer and employee issues,using thorough investigation and adhering to all

company guidelines.

•Networked and secured outside repair, cleaning and office services needed to ensure the

daily operations of the business.

•Prepared daily, weekly and monthly reports for corporate offices in regards to daily

operation, budget and revenue and future endeavors.

Dispatch

•Networked with new and existing freight customers and transportation providers via phone,

computer and personal meetings with the ability to negotiate costs and time of delivery

using multiple forms of transportation.

•Scheduled and routed shipments as to customer specifications as to cost and delivery time

adhering to all company and D.O.T. guidelines.

•Reviewed all contracts and documentation for complete information and input all orders into

company programs.

•Track all shipments from pick up to delivery, reporting all information to the customer and

documenting in proper notes.

Retail Front End Supervisor

•Scheduling of employees shifts.

•Training of all Front end employees including cashiers, customer service agents and money

room employees.

•Resolve all customer issues, adhering to company policies and customer satisfaction.

•Auditing of all cashiers and customer service stations.

•Night Manager on Duty, ensuring all departments of the store complete all tasks assigned,

cleanliness and security of the store, and that the store is ready for opening the next day.

Employment

Target Integrated Logistics Operations/Dispatch Rancho Cucamonga, Ca

2007 2008

Norbet Trucking Inc. Operations Supervisor City Of industry, Ca 2005 2007

Pinole Valley Trucking Flatbed Dispatch Ontario, Ca 2004 2005

A&D Logistics Inc Operations&Safety Mngr Ontario, Ca 2000 2004

Toys R Us Front End Supervisor Ontario, Ca 1998 2000

Education

Granite Bay Safety Seminar Ontario, Ca 2002

Diversity in the work place La Habra, Ca 1999

Ganesha High School Pomona, Ca 1984

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