Administrative Assistant Quality Control

Frances Marcus

**** *. ***** ****** ***. ( PHOENIX, AZ 85024 480-***-****

/ 914-***-**** ( ********@*******.***

Profile

. MOTIVATED, PERSONABLE BUSINESS PROFESSIONAL POSSESSING A BA DEGREE

AND SUCCESSFUL TRACK RECORD

. Diplomatic and tactful able to deal with all levels of management

and staff

. Intake work and help users troubleshoot document problems

. Accustomed to handling sensitive and confidential documentation and

able to multi-task and set priorities

. History of working in a fast-paced environment

. Possesses advanced Microsoft office and graphical skills

. Organized, detail oriented and able to work independently as well

as in a team

. Software skills include: Microsoft suite: Word, Excel, PowerPoint,

Outlook, Graphic software: CorelDraw, Photoshop, Illustrator,

MapInfo

Experience

CUSTOM STAFFING AT BANK OF AMERICA MERRILL LYNCH AND DEUTSCHE BANK

Word Processor /Administrative Assistant 2006 - 2010

. Answered phones, routed calls, prioritized projects

. Copied and collate reports; scan documents as needed

. Created revenue generating documents such as proposals, pitchbooks,

maps, graphics and logos using PowerPoint, Excel and Word, MapInfo

and CorelDraw other miscellaneous documents from supplied

information

. Ensure correctness by proofreading for grammar, punctuation and

format errors

. Receive/send correspondence by mail, e-mail and fax

. Interact with clients in person and on the phone

Merrill Corporation at CIBC World Markets

Word Processor /Administrative Assistant 2004 - 2006

. Creation and timely completion in a highly pressurized center of

revenue generating documents such as Word proposals, confidential

memorandums, pitchbooks, PowerPoint presentations, e-mail blasts,

maps, charts, graphs, re-created graphics and logos using a variety

of software packages from Microsoft Suite, CorelDraw, Illustrator,

Adobe and MapInfo.

. Answered phones, routed calls, prioritized projects

. Responsible for documentation intake, and communication with

bankers via e-mail and in person

. Collaborated with colleagues and also worked independently

. Client centric with strong work ethic

. Deadline driven

Headway Staffing at CIBC World Markets

Word Processor /Administrative Assistant 2001 - 2004

. Worked with analysts to create and edit Word proposals, charts,

graphs and maps.

. Inspected documents for quality control

. Worked on special projects in a deadline-driven environment

Headway Staffing at Wasserstein-Perella

Word Processor 1998 - 2001

. Worked with analysts to create and edit Word proposals, charts,

graphs and maps. Assisted supervisor in project quality control;

backup team members and worked independently

Personnel Express at Bear Stearns and PaineWebber

Word Processor 1997 - 1998

. Created proposals, pitchbooks, PowerPoint presentations,

confidential memorandums, charts, and graphs in deadline-driven

word processing centers.

Smith Barney, Inc.

Special Projects Coordinator 1996 - 1997

. Managed the production of Word confidential memorandums for the

Investment Banking division. Responsibilities included obtaining

logos, scanning, cleaning-up and colorizing logos, CMYK pre-press

of text, charts, graphics, and logos. Acted as a liaison between

my clients and the printing department to create and distribute

documents company-wide.

. Designed database to track monthly billing

. Updated and administered confidential memorandum logo database

. Created guidebook for preparing and transmitting confidential

memorandums

Smith Barney, Inc.

Shift Supervisor 1994 -1996

. Supervised six word processing operators and two proofreaders while

coordinating the workflow in a highly pressurized word processing

center.

. Coordinated, prioritized, and estimated workload

. Hands on supervision

. Coached new operators

. Interfaced with clients on national level

. Evaluated and rated staff

. Interviewed prospective job candidates

. Scheduled yearly holiday staffing for the word processing center

ADDITIONAL EMPLOYMENT

SEARS

Telemarketer

. Outbound calls to leads selling auto insurance

Avon Independent Sales Representative

Education

RAMAPO COLLAGE, MAHWAH, NJ

. BA Fine Arts

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