Customer Service Representative
Resume:
Glenda R Smith
LaPorte, TX 77571
******@***.***
Desire employment seeking a challenging and growth oriented position,
utilizing exceptional interpersonal skill, providing outstanding quality
assurance, and building strong customer relations.
2 CAREER SUMMARY
Well-qualified Inspector, Customer Service Representative and Clerical,
with experience in the production phase of manufacturing and experience in
administration. "Highly responsible for handling projects from conception
to completion" and "Utilizes strong work ethics."
1 SKILLS
Quality Inspection Accurate Measurement 55 WPM
Standards and Procedure Material Transportation Key Boarding/10
Key
Excellent Communicator Microsoft Windows MS Excel-Word
Quality Assurance MS PowerPoint MS Access-
Outlook MS Excel-Word
EMPLOYMENT HISTORY
09\08-11/09 Senture Security Solutions- Trusted Agent
. Retrieve, assess, and confirm perspective applicant's data,
credentials, and
documents are in order prior to processing for a TWIC card.
. Assure that refineries standards, transportation policies, and port
procedures are
upheld; meeting the company's 95% accuracy rate.
. Accept payments; activate the TWIC card, transfer information from the
Federal Government background check to the card.
07/07-12/07-University of Houston Customer Service Representative
. Answered multi-line phone system, took messages, and forwarded
messages accordingly.
. Greeted customers in a professional, informative, and friendly manner.
. Assisted customers with inquires, application process, purchases, and
complaints.
. Set up files, entered and updated information to the in-house
database.
. Updated customer information on a daily basis; reviewed documents to
ensure
complete reliability and accurate completion.
. Typed interoffice memos and distributed to appropriate departments.
05/79-10/05 Pasadena Paper Co. Quality Control Inspector
. Collected or selected samples from all paper machines for testing or
for use as model.
. Compared color, shape, texture, or grade of product of material with
color chart, template, or sample, to verify conformance to standards.
. Discarded or routed defective products or contaminants for rework or
reuse.
. Examined product or monitored processing of product, using any or all
of five senses, to determine defects or grade.
. Tested samples, materials, or products, using test equipment, such as
thermometer, voltmeter, moisture meter, or tensile meter, for
conformance to specifications.
. Graded and sorted products according to size, weight, color, or other
specifications.
. Notified supervisor or specified personnel of deviations from
specifications, machine malfunctions, or need for equipment
maintenance.
. Computed percentages or averages, using formulas and calculator;
recorded and prepared monthly reports of inspection or test findings
to QC Department.
. Cleaned, trimmed, made adjustments, or repaired product or processing
equipment to correct defects found during inspection.
. Read work order to determine inspection criteria and to verify
identification numbers and product type.
. Used or operated product to test functional performance.
3 Machine Lead Operator
. Supervised and assured proper amount of paper tonnage utilized;
verified that customer's order were completed in a timely manner,
meeting company's 95% conformance quota.
. Provided quality inspections of products, examined completed work to
detect defects; communicated results to personnel and or customers.
. Observed operation of various machines to detect machine malfunctions
and makes corrections for product to meet specifications.
Overhead Crane Operator
. Carried 45,000 lb. Reels of paper from one machine to another machine,
loading,
and unloading heavy machinery parts for certain paper machines
on outages.
4 Shipping and Receiving
. Counted number of product tested or inspected, and stacks or arranges
for further processing, shipping, or packing.
. Issued items, marked, affixed, or stamped product or container to
identify information; set up products for delivery to proper customer
location point.
. Weighed materials, products, containers, or samples to verify
packaging weight, to determine percentage of each ingredient, or to
determine sorting.
5 EDUCATION
GED San Jacinto College
Business Application Specialist San Jacinto College
IT Core & Skill Building Certificate San Jacinto College
Job Readiness-Microsoft Computer Skills San Jacinto College
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