High School System
Resume:
MICHAEL E HYATT JR. **** SMILEY DRIVE
LANCASTER, SC 29720
**.*****@*****.***
OBJECTIVE
To pursue a career with a progressive company that will utilize my
professional skills, personal abilities and where there is a possibility of
advancement based upon self motivation and individual performance.
PROFESSIONAL SKILLS
Certified By:
. Hewlett Packard as an APS Accredited Platform Specialist
Certified in:
. Windows Operating System
Professional Experience with:
. Microsoft Office, and Outlook
. Microsoft Front Page 2000/20003
. Microsoft Virtual PC
. Microsoft Active Directory
. VM Ware
EDUCATION:
New Horizons Learning Center Charlotte.
MCDST Microsoft Certified Desktop Support Technician
MCP Microsoft Certified Professional
Net+ CompTIA Certification
A+ CompTIA Certification
Lancaster High School
Diploma: 1991
EXPERIENCE
Intratek Computer April 2011 - Current
Service Desk for the City of Charlotte.
Responsibilities Include
On-site Call Center Tier 1/and 2 level support, phone support, remote
support, and desktop side assistance for 2,500+ employees. Trouble ticket
capture, resolution and closing on Remedy ticketing system. Perform PC
hardware repair, re-image, PC and Laptop refresh, and initial hardware
builds. Follow the defined SOP of trouble ticketing, ticket escalation,
notification and ticket resolution.
Advantage Technical Resources September 2010 - April 2011.
Responsibilities included maintaining hardware and software repair on HP
laptops and desktop workstation computers for all the students and
administrative staff at Camden High School. Daily activities include system
reimaging, password resets, account creations and management in Active
Directory, and advance hardware replacements such as system boards in
laptops and desktop workstation computers.
Genesis Computers October 2005 - January 2009
Responsibilities included computer diagnostics including software and
hardware issues. System repair, system builds, and Help Desk internal
support. I also provided hardware and software support for laptops
computers. Such as replacing laptop hardware, memory, hard drives and
Laptop screens. Maintained and Processed new accounts in the Platypus 5.0
Billing System. This included processing credit card and electronic check
payments.
Alien Computers/Virtual1.net August 1999-October2005
Responsibilities included computer diagnostics including software and
hardware issues, system repair, system builds, basic web development-HTML,
Help Desk internal and external phone support, along with Internet
technical phone support (dial up)/satellite.
Contact this candidate