OFFICE MANAGER
Driving Organizational Change, Quality, and Continuous Improvement
Meticulous, detailed, multitasking professional with experience planning
and directing executive-level administrative affairs and support to Senior
Management. Combines strong planning, organizational, and communications
skills with the ability to independently plan and direct business affairs.
Background encompasses managing cross-functional business affairs and
providing hands-on leadership, direction, and focus with positive results
and outcomes. Proactive in analyzing existing operations and implementing
strategies, processes, and technologies to improve organizational
performance. Possess unique sense of innovation and resourcefulness with
proven expertise in devising original solutions to complex problems.
Effective troubleshooter whose strengths include the following:
Administrative Polices and Organizing and Scheduling
Procedures
Office Management Financial Report Preparation
Facilities Management Confidential Correspondence and
Data
Small/Large Event Planning Special Project Management
Regulatory Reporting and Customer Communications and Liaison
Communications Affairs
experience
A New Entry, Inc. (2010-present)
Administrative/Project Management
. Data entry in County database. Keeping excel spreadsheets current of
client hours and different therapy services provided.
. Creating contact spreadsheets for potential clients. Contacted each
client and emailed/mailed information for classes scheduled.
. File management and organization.
. Generate flyers for special events.
. Prepare records for QuickBooks.
Logan Chiropractic & Wellness Center, Austin, TX (2009 -2010)
Office Manager
. Coordinated all daily business operations and administrative functions
to support managerial processes in assisting the practice to operate
fluently on a daily basis. Updated employee policy and procedure
manuals.
. Managed calendars, arranged schedules, set up meetings, screened
calls, and handled daily reports.
. Established excellent customer service answering all phone calls,
relayed messages, booking/rescheduling all appointments and follow
through. Verified all benefits and coverage.
. Composed and edited all business and confidential correspondence.
Administration of data base to include data entry and generated all
financial and/or statistical reports.
. Processed all AR, bank reconciliation, financial statements, petty
cash and deposits daily.
. Assured all patients were on schedule and all financial obligations
met within contractual time frames.
. Developed and revised all contracts per directives; organized and
maintained all files securing all confidential records in compliance
with HIPPA regulations and federal compliance.
. Created all flyers and brochures utilizing MS Word, MS Power Point or
Publisher for marketing purposes specializing in weekly programs,
special events and outreach.
. Ordered office supplies as needed. Coordinated all office equipment
contractors and vendors.
. Supervised and trained part-time staff. Organized with volunteers for
office tasks and/or supplies.
IBC, Austin, TX (2008)
Executive Administrative Assistant & HR Liaison
. Executive support to Director of Mortgage Division. Scheduled company
meetings and use of conference rooms. Ordered all office supplies and
coordinated with vendors for office equipment needs.
. Liaison with HR office located in Laredo, Texas. Brought all
employees current concerning all leave balances for the entire year.
Coordinated previous data system with People Soft to insure all
employees' records were accurate. Forwarded/received all HR
correspondence employees concerning leave, insurance changes, new
employee registration, etc.
. Coordinated company gatherings, luncheons and special occasions.
Assisted receptionist when out of the office.
First Level Technology, Austin, TX (2005 - 2007)
Administrative Assistant
. Assistant to HR Director and executive support to General Manager.
Administrative support to internal managers, Operation Directors and
Territory Managers throughout the U.S.
. Developed original ideas/solutions; focusing on continuous improvement
and business efficiencies. Negotiated vendor contracts for complex
travel (air, hotel and car rental) and office administrations (coffee
vendors, gifts, security, postage, etc.) to coincide within budget.
. Generated corporate confidential communications daily. Administered
incoming and outgoing mail.
. Arranged $500,000 annual travel for field technicians and balanced
credit card statements monthly.
. Reconciled complex financial statements and report preparation.
. Event coordination and arranged leadership meetings, luncheons, and
company gatherings.
. Office management (building, facilities, security, parking, etc.),
supply coordinator and receptionist.
White Construction Company, Austin, TX (2005)
Administrative Assistant
. Answered multi-line phone system and greeted clients. Maintained
conference room scheduling and setup.
. Administered all incoming/outgoing mail and shipments. Assistant to
project administrators with creation of complex documents and
distribution.
. Provide executive support including human resource assistance for
benefits coordination. Assisted in updating employee handbook as
needed.
. Maintained all files and system. Updated rosters and distributed
weekly payroll for job-site employees.
. Assisted Executive, Marketing, and Estimating Departments for project
management tasks.
Shoreline, Austin, TX (2003 - 2010)
Administrative Coordinator and Project Management
. Assisted Director in coordination for conferences (for 1000), banquets
(200) and fund raising activities; initiating contacts, recruiting and
coordinating volunteers, implementing functions and final deliveries.
. Word processing, data entry and database management in Fellowship
One/Raiser's Edge. Assisted in scheduling and mass mailings to secure
community support for outreach and projects.
. Orchestrated monthly events demonstrating leadership in directing and
training volunteers.
. Leadership in group settings and coach for new host leaders.
Eanes School District, Austin, TX (1992 - 2003)
Fund Raising and Project Assistant
. Concession Chair - Implementation event to cafeteria utilizing all
equipment and resources available for over 700 individuals.
Consulted/coordinated with all vendors and volunteers for food, drink
and supplies. Scheduled all volunteer assignments.
Education / Training
AACC, Austin, TX
Certified Life Coach
Austin Community College, Austin, TX
Business Administration
Computer/Software Training, Austin, TX
100+ hours of software training (including advanced levels) and PC/MAC
proficient: MS Office 2003/2007; Quicken; QuickBooks; Publisher; Access;
and HTML.