Customer Service Manager

Location:

Posted:

May 09, 2011

Jeanette M. Christensen

Mobile: 202-***-****; Email: ************@*******.***

__________________________________________________________________ ___________

Professional Experience

Brodeur Partners (Executive Assistant, Office Manager) 2001-present

• Maintain daily calendar and expense reports for Executive team

• Coordinate all travel itineraries and arrangements for Executive team

• Support projects of various team members – including PowerPoint presentations, Word

documents, Excel reports, business plans, etc.

• Supervise and coordinate professional development sessions and special projects

• Provide technology support and trouble-shooting for general office equipment

• Work with building management and oversee daily operation of office

• Manage all invoices account payable/receivable

• Manage all office vendor accounts

• Research various outlets to develop new business opportunities

• Create and design new business pitch documents

• Conduct media research, compiled media lists for account teams

• Manage incoming and outbound mailings to contacts, businesses and clients.

• Manage all new hire paperwork

• Plan office events & catering for events

• Staff coordinator for internship program

• Order & stock all office supplies and kitchen supplies

Northwest Airlines (International Customer Service) 1989-2001

• Provided world class service for first and business class international passengers

• Maintain a high visibility in assisting and providing unparalleled responsiveness to

customer needs concerning customs, immigration procedures, travel itineraries and

ground transportation

• Established trust and credibility with individuals of all ages and representing diverse

interests, backgrounds, cultures and interests while travelling

• Provided assistance in all fields of travel including city codes, travel arrangements,

aircraft knowledge in overall airline operations

• Communicated effectively to present, gain, promote and exchange information

Education

B.S., Speech Communication/Business Management, University of Minnesota, Minneapolis,

Minnesota

Activities, Affiliations and Skills

American Cancer Society Relay for Life Washington Women in PR

Marine Corp Marathon

Proficient in Microsoft Office, Windows 98, Excel, PowerPoint, MS Access, Dow Jones, Factiva,

Cision, Brand Dashboard, Adobe Reader, Facebook, Blogs, Twitter