Customer Service Representative

WILTON KEENAN

*** * ** ****** **** Beach, CA **813

Phone 1-714-***-**** E-Mail: *********@*****.***

Summary:

Clear cut Attention to Detail *Strong Written & Verbal

Communication Skills * Identifiable Cognitive Skills (Listening, Analyzing

and Interpret of Data) *Detailed Prioritization * Time Management Skills *

Powerful Problem Solving Skills *Team Player * Work Independently

Employment

11/08 - 02/09 Stor-Mor Self Storage

Cypress, CA 90630

Assistant Manager

Open and close facility, restart computer, prepare bank statements for

deposit, make deposits, handle cash, bank deposits, fax receipts and daily

cash journal to main office, record daily activities in log book, vacant

unit report, check and clean vacant units, prepare end of day reports for

long book. Customer Service.

11/03 - 06/06 S K & A Information Services

Irvine, CA 92947

Research Associate

Out-bound call center, worked in several databases (hospitals, nursing

homes, pharmacies and private practices), updating and verify information,

obtain main contact person and decision makers. Customer Service.

05/98 - 06/02 Nielsen & Bainbridge

Buena Park, CA 90280

Customer Service/Account Mgr/Inventory specialist

Customer order entry and confirmation via phone, fax, e-mail, or in-person.

Problem solver, Assist Sales team in ordering products for customer,

specific accounts responsible for, Order stock for warehouse, warehouse

inventory control. Customer service

06/97 - 05/98 Xerox Corp

La Palma, CA 90281

Customer Service Representative

In-bound call center, Assist call-in customers with copier problems, if

unable to resolve problem scheduled service call, confirm repair, maintain

records of call. Customer service.

Education

05/2001 - 05/2005 DeVry University

Long Beach, CA

Bachelor of Science in Business Management & Information

. Dean's List

. Project Leader

. Certificate of Distinction In Writing

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