Customer Service High School

Erika Guido

**** ******* **** *** ***, Grand Prairie, TX 75051 817-***-****,

*******@***.***

PROFILE

Team player with polished communication skills: verbal, written, and

interpersonal. That will utilize my work experience and will further

enhance my abilities and skills to the fullest potential.

> Customer Service Relations

> Regulatory Compliance

> Communications

CAREER PROGRESSION

GLOBAL INTERNATIONAL TRADERS Miami, FL April 2007-

Aug 2010

Documentation Specialist w/ Accounting Authority

. Provide quotes and process orders

. Preparation and management of all import/export documentation, to

apply to Customs regulations

. Create and maintain spreadsheets for suppliers and customers

. Perform general office duties as necessary

COUNTRYWIDE HOME LOANS Miami, FL Jan

2005- Nov 2006

Loan Specialist I / Post-Closing

. Communicating with borrowers

. Verifying initial review of the loan file for completeness,

preparation of the initial disclosure package

. Receiving/distributing incoming mail and files, collect

and prepare out going mail for distribution

. Verify that errors and/or discrepancies identified by Post Closer are

accurate

TRACFONE WIRELESS Miami, FL May 2001-Nov

2004

Executive Assistant/ ERD Supervisor/ Resolution Rep

. Receiving/distributing incoming mail and files, collect

and prepare out going mail for distribution

. Travel arrangements, expense reports, managed calendar and board

meetings presentations

. Screened calls, order and track supplies

. Responsible for 25 agents in ERD department

. Handle payroll, attendances and schedules

. Provide excellent customer service to all complaint from BBB, FCC,

Attorney General

EDUCATION

Cornerstone Christian High School

LANGUAGE

English and Spanish

COMPUTER SKILLS

Microsoft Word, Excel, Lotus Notes, Quickbooks, PC Literate

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