Human Resources Customer Service

KAREN SINANAN

***** ** **** *****, ***** Springs, FL 33076 954-***-****

*********@*****.***

BACKGROUND SUMMARY

Human Resources Manager

A highly experienced human resources professional with a proven track of

operating in a broad range of human resources and management functions

across a wide range of industries.

Extensive background in HR generalist affairs including experience in

employee recruitment and retention, HR policies development and legal

compliance, employee relations, performance management, conflict

resolutions and benefits and compensation.

Adept at effecting continual improvements in HR services, diplomatic and

thorough in dealing with matters of a confidential nature.

. Employee Relations . Staff Recruiting and Retention

. Orientation and On Boarding

. Employment Law . Benefits Administration

. Training & Development

. FMLA/ADA/EEO/WC . HR program/Project Management . HRIS

Technologies

. Policies Interpretation . Mediation and Advocacy

. Performance Management

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PROFESSIONAL EXPERIENCE

Life Extension Buyers Club, Ft. Lauderdale, Florida

2007 - 2011

Human Resources Manager

Provided human resources generalist services to over 300 employees.

Established a fully functional Human Resources Department that fostered an

atmosphere of exceptional morale and customer service. Responsible for

recruiting and retention, employee relations, managerial coaching and

monthly reporting. Managed leave of absence programs and personnel records,

administered benefits enrollment and programs. Developed and designed exit

interview, employee surveys and prepared corrective action documents.

Assisted with bi-annual reviews, and rewards and recognition. Partnered

with Legal and Benefits and other specialty department to ascertain optimal

solutions for a variety of employment issues. Created policies and

procedures to align with facilities.

. Provided consultative services and solutions to over 50 managers and

supervisors on employee relations, performance management, termination

issues and investigations of internal complaints for four company

locations. Ensuring compliance with company policies and employment

laws.

. Created and implemented HRIS functionality and company Intranet,

resulting in greater data integrity and availability of management

decision-support data

. Developed and facilitated training including new hire orientation for

more than 400 employees, enhancing overall skill sets and site

productivity. Created employee exiting questionnaire, enabling

organizational improvement analysis.

. Fostered a teamwork/open-door environment conducive to positive

dialogue across the organization. Personal efforts were cited as the

driving force behind the improvement of management-employee relations.

PROFESSIONAL EXPERIENCE Continued

Gaddy Enterprises, Pompano Beach, Florida

2003 -2007

Human Resources Generalist

Provided education to managers relating to personnel process flow and

general policy interpretation. Prepared and analyzed statistical reports as

necessary, make recommendations regarding business areas and employment

needs. Administered appropriate disciplinary action in compliance with

company policy, conducted internal investigations, testing, completed job

offers and exit interviews; manage FMLA, STD and other leave of absence

cases. Facilitated with project management, market analysis and

recruitment. Planned and coordinated internal and external recruiting

events interview and refer suitable candidates to business areas. Processed

all unemployment claims in the southern region.

. Presented unemployment case summaries at the UC appeals office with a

90% success rate

. Received commendation awards for superior efforts with policy

administration

. Streamlined the exit interview process and made turnover reporting

easier

. Selected to compile research on 0-6 months turnover, which

contributed to a 39% reduction in attrition for specific departments

. Trained and developed both full time and part-time employees

Nova Southeastern University, Ft. Lauderdale, Florida

1999 - 2003

Human Resources Coordinator/Financial Aid Counselor (2001 - 2003)

Maintained direct interaction with prospective candidates for employment

both internally and externally regarding status of interview. Prescreened

potential candidates, interviewed prospective employees and trained new

personnel. Prepared reports on a bi-weekly basis. Conducted and assisted

with workshop presentations. Provided counseling to students on matters

pertaining to financial aid and support services. Electronically processed

computer-generated financial aid awards

. Facilitated new hire training for an average of 16 financial aid

counselors on a bi-weekly basis

. Responsible for counseling in excess of 1000 students on an 'as

needed' basis

. Created an application for over-awarded federal funds based on

reports from NSLDS. This decreased errors in over-awarding by 36%.

. Received commendation awards for superior efforts with customer

service

Human Resources Coordinator (1999 - 2001)

Audited new hire employment applications, completed manager file

audits, drug screening, background checks and extended offers to external

and internal candidates. Provided management and business units with

analysis relating to personnel programs, and objectives, prepared and

analyzed reports as required

. Implemented recruitment plans which decreased the cost per hire by

30%

. Successfully telephone screened prospective employees and designed

a process which improved the referral hire rate by 18%

. Researched and penetrated untapped recruiting avenues which

increased qualified hires by 54%

PROFESSIONAL EXPERIENCE Continued

Joyce Commodities Inc. Aventura, Florida

1994 - 1998

Human Resources Representative/Executive Administrator

Coordinated human resource activities on a daily basis. Responsible

for benefits and annual budget preparation. Handled extensive data entry

and provided responses to customer inquiries. Drafted monthly reports for

manager's perusal and coordinated various projects including but not

limited to customer service relations, accounts receivable, accounts

payable, invoicing and banking. Completed new hire and termination

paperwork on an as needed basis.

. Reduced receipt of product time-frame from one week to three days

. Supervised a team of four employees

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EDUCATION & CERTIFICATIONS

Master Business Administration

Nova Southeastern University, Ft. Lauderdale, Florida

BSc., Business Administration

Sacred Heart University, Fairfield, Connecticut

Hr Designations:

PHR (Professional of Human Resources) Certification Candidate June 2011

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AFILIATIONS/ AWARDS

. Present Member of Society for Human Resource Management (SHRM)

. Past member of the American Parliamentary Debate Society

. Recipient of Sacred Heart University's Academic Scholarship for

Finance

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COMPUTER SKILLS

Microsoft (Word, Excel, PowerPoint, Access Outlook)

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