Manager Technician

Shawn D. Mansfield

**** ******** **** ** ********* Fl 32132 386-***-**** /

abhjhc@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a position as a Network Administrator or Systems Security Manager

EDUCATION:

Bachelor of Science Degree, Information Security Systems

ITT Technical Institute Lake Mary, FL GPA 3.30

Associate of Science Degree, Computer Network Systems

ITT Technical Institute, Lake Mary, FL GPA 3.45

SPECIAL SKILLS AND COMPETENCIES:

Operating systems on Windows 98/XP/Vista; Fedora/Red Hat Linux; Ubuntu;

Windows Server 2003/2008; Basic Programming with Python; Database Creation

with MySQL and Access; Cisco IOS; Wiring topology; Wireless Modification

and Setup; Network Standards and Codes; Campus SST; Tutoring; Cooperating

with a work team.

RELATED COURSES:

Linux System Administration; Microsoft Network Operating System II; Network

Standards and Protocols; Database Development; Introduction to Computer

Programming; Microsoft Desktop Operating Systems; College Mathematics II;

Composition II; Research Methods; Project Management; Web Security;

Managing Risk in IT; Legal and Security Issues; Statistics; Networking

Portfolio.

EXPERIENCE:

Sys Support Technician, ITT Technical Institute, Lake Mary FL 03/2010 -

Present

> Working outside of class, aiding the teachers in class lectures and

labs

> Assisting students with various questions and problems they would

encounter

> Working with the Campus SST (Systems Support Technician)

LRC Monitor, ITT Technical Institute, Youngstown OH 03/09 - 06/09

> Setting up appointments for tutors, and taking phone calls

> Maintaining the cleanliness and order of the LRC

> Assisting the onsite librarian and tutoring various students with

school and personal work

Associate, BP/Unimart, Youngstown OH 03/07 - 10/07

> Receiving tender for gas, operating a cash register, and setting pumps

to allowed amounts

> Receiving and ordering merchandise, stocking and organizing within the

allocated space available.

Technical Service Representative, West Corporation, Niles OH 03/06 - 02/07

> Receiving calls from customers around the nation to troubleshoot and

set up technicians over the phone.

> Processing credit card transactions, freezing and activating accounts,

setting up promise to pays, and tracking payments

Food Specialist, McDonalds, Youngstown OH 06/05 - 03/ 06

> Producing food for customers, running cash register and handling all

aspects of merchandise

> Cleaning the grills, fryers, dishes, and cooking areas

Crew Leader, Burger King, Youngstown OH, 11/02 - 03/05

> Producing food for customers, running cash register and handling all

aspects of merchandise

> Running shifts, running end of day reports, and end of month reports

References Available Upon Request

Contact this candidate