Manager Customer Service

Location:

Posted:

May 09, 2011

RON HARNEY

Brooklyn, NY 11222-5127

*********@*****.***

I present a combination of management skill and technical expertise, with a

track record of optimization, productivity, and analytical problem-solving.

Superb communication skills, steadfast attention to details, and well-

versed in ways to provide quality customer service with attentive project

and team support. Highly proficient with the Microsoft Office Suite,

including Access and Project, and adept with business management software

applications. Knowledge of sales and production operations, with keen

purchasing and vendor-relations savvy.

January 2011 to Present

THE ALI FORNEY CENTER, New York, NY

Volunteer, Youth Outreach and Social Services

November 2009 to December 2010

AXIA COLLEGE (University of Phoenix), New York, NY

Student, Health Care Administration-CURRENTLY ON HOLD

April 2002 to August 2009

ACCEL HEALTH (part of Corbett Accel Healthcare Group), New York, NY

Program Manager

Responsible for all facets of project and resource allocation on

multiple promotional medical education accounts, supervising and

directing colleagues and clients on best paths of action to accomplish

goals and steps needed to make project outcomes successful. Developed

budget estimates, contracts, timelines, status reports as projects

were assigned. Assured adherence to client med/legal policies and

agency contractual agreements.

January 1997 to March 2002

BLEECKER OUTLOOK, INC., New York, NY

Office Administrator

Operations and office systems manager. Sourced, purchased, and

maintained all office and retail store essentials from PCs to point-of-

sale register systems. Developed store policies and directed employee

practices. Assisted store manager with hiring process and worked

closely on inventory management.

OTHER EXPERIENCE and SKILLS:

Programming and Support Assistant (Visual Basic & Microsoft Access)

Purchasing Agent / Production Assistant