Customer Service Management

Befekadu Jiregna (BJ)

**** ********* **. ************, ** 46254

P: 317-***-**** E-mail: befekaduj@hotmail,com

Objective

Pursue a career where I can utilize MBA education, strong professional and

excellent interpersonal skills with the potential for growth and

advancement.

Education

MBA University of Saint Mary 2009 Masters

in Business Administration

BA MidAmerican Nazarene University 2002 BA in Human

Resource Management

Professional Summary

. MBA with management skills in Organizational Management, Policy &

Ethics, Marketing, Finance, Global Management, Accounting, Operations,

Human Resource & Economics.

. Demonstrates record of high performance standards, including attention

to schedules, deadlines, budget and quality work.

. Strong planning and prioritizing skills. Capable of handling multiple

projects concurrently, able to easily break a large project down into

smaller pieces, prioritize goals, and work under deadlines without

sacrificing accuracy.

. Able to follow directions and work with others as well as self-

directed and good problem solver

. Customer focused and team player who gives attention to quality and

detail.

. Good communications skills, assertive, self motivated, goal-oriented,

organized and efficient

. Proven track record of outstanding attendance and timeliness

. Pc Skills: Microsoft Word, Power Point and Internet explorer

Award: Certificate of Merit for Exemplary customer service

Work Experience

Securitas Security Service Concierge/Customer Service

02/2004- 03-2011

. Taking care of customers effectively

. Answering phones

. Making sure that employees & customers are safe

. Perform or write an incident report when required

. Complete daily report

. Do other tasks as assigned

Guards-Mark as an Asset protection &

Supervisor Oct 1999-Feb. 2004

. Supervise & manage employees

. Prepare weekly schedule

. Prepare weekly payroll

At present I work as an Executive Director for a non-profit called HARA

Inc. (www.harainc.org) as a volunteer beside my regular job.

Contact this candidate