Customer Service Representative
Resume:
*************@*****.***
EDUCATION
Austin Community College
Associates Degree in Graphic Design 2009
University of Texas at Austin Bachelor of Fine Arts 2002
Pratt Art Institute 1994-95
WORK EXPERIENCE
2005 - 2010
Progressive Insurance
Licensed Agent - Actively determine customers needs and compile packages that meet
both the customers needs and budget restraints.
Contact: Leah Bottalico: 800-***-**** Ext. 40925
03/2005-05/2005
Pearson Educational Measurement:
Test Grader - Graded and evaluated student tests for state mandated exam to check
spanish proficiency.
02/2002-03/2005
AT&T
Customer Service Representative - listened to customer’s concerns and provided
solutions for customer’s problems.
Contact: Jimmie Elizabeth Swofford: 512-***-**** Employment Verification hotline: 1-
05/1997-02/2002
University of Texas/ Office of Survey Research
Phone Room Supervisor - Helped to correlate data of outbound surveys conducted
research projects.
Contact: O’neil Provost: 512-***-****
SKILLS
Proficiency in:
Microsoft Excel
Microsoft Outlook
Microsoft Word
Adobe Photoshop CS4
Adobe Illustrator CS4
Adobe Dreamweaver CS4
Adobe Fireworks CS4
Adobe InDesign CS4
QuarkXpress 6.0
Fluent in Spanish
References Provided upon request.
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