Administrative Assistant Sales

Delores Blackwell

**** ******* ******

Brooklyn, NY 11216

718-***-**** (H) ? 917-***-**** (C)

************@*****.***

~ Executive Secretary / Administrative Assistant ~

> Extensive experience supporting organizational strategies and measures

for continuous improvements and efficient business operations

> Highly organized with proven ability to manage large projects from start

to finish

> Resourceful problem-solver who is adept at anticipating problems and

formulating solutions

> Recognized as a hard-worker with a reputation for being the first in and

the last to leave, especially when facing critical project deadlines

> Proficient in Microsoft Word, Excel, and PowerPoint

Career Track

Administrative Assistant, Worldwide Flight Services Inc., Jamaica, NY

2000 - 2009

. Successfully managed busy multi-line phone system and provided friendly

service while answering calls, responding to customer inquiries, taking

messages, and prioritizing calls

. Supported business objectives by collecting, compiling, and analyzing

moderately complex data and information; assisted with creating/modifying

presentations, spreadsheets, and organizational charts

. Ensured organization by maintaining and modifying calendars through

Outlook; arranged meeting rooms, restaurant reservations, couriers, and

taxis as required

. Negotiated and made travel arrangements through company travel provider,

including reserving car services and preparing itineraries; managed and

completed expense reports for reimbursements

. Improved access to information by maintaining filing system for

documents, general correspondence, reports/presentation papers, and

archiving records

. Oversaw full-scope responsibilities for organizing entertainment and

conferences; sourced and booked suitable venues and successfully managed

the event day

. Monitored and ordered office supplies; sorted and prioritized mail

. Efficiently typed and edited letters, reports, memos, and meeting notes

(including minute taking)

Billing Account Representative, Olsten Staffing / Chase Manhattan Bank, New

York, NY 1997 - 2000

. Accurately completed monthly maintenance adjustments of $3M billing cycle

. Reviewed and verified pricing implementation of each account after

billing completion

. Set-up and entered all new Insight customers' information on Microsoft

Access

. Managed Interplex Billing, including posting monthly maintenance fees,

printing invoices, maintaining sales journal and monthly ledger,

completing month-end closing reports, aged receivables, creating/

printing/posting all write-offs, and updating monthly Interplex log

Administrative Assistant, Empire Blue Cross Blue Shield, New York, NY 1987

- 1997

. Updated senior management calendar by creating and compiling weekly and

monthly departmental reports

. Maintained confidentiality in regards to employee salary information and

evaluations

. Built strong business relationships while scheduling internal/external

appointments (setting-up conference rooms, coordinating telephone

conferences, and arranging interview schedules)

. Managed overhead costs while coordinating domestic and international

travel arrangements

. Accurately typed, proofread, and edited correspondence; maintained files

. Updated employee records by monitoring absences, vacations, and

attendance records

Academic Credentials

Executive Secretarial Certificate, MTS Business School, Brooklyn, NY

permanent

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