Manager Project

Keisha Chadwell

**** ****** ***** ***** ****** City, TX 77573 281-***-****

******.********@*****.***

JOB OBJECTIVE

To obtain a management position within a challenging organization where I

can apply my extensive knowledge of safety and regulatory practices.

SUMMARY OF QUALIFICATIONS

. B.S. Electrical Engineering

. 11 years of Safety Management and Regulatory Compliance

Practices

. 13 years of Project Management Experience

. 9 years Management and Operations Support Experience

. 15 years of Database Programming

. Successful Technical Support Leadership for over 4500 users

. Maintain Websites, Inventory, and Data Collection, for over

4500 users

. Proficient and Well-Practiced in all Microsoft Applications

including Web Development, PC Maintenance

. Certified Quality Auditor training - 2006

PROFESSIONAL EXPERIENCE

1998 - pres Continental Airlines, Inc. Houston, Texas

Manager, Safety Flight Operations Evaluations, 2006 - pres

. Manage the Safety Management System (SMS). Develop and

implement standards for Continental Airlines safety programs

into SMS. Define system requirements for all departments and

combine existing safety systems into the SMS. Departments

include Security, OSHA, Environmental Services, Maintenance,

Flight Operations, Airport Services, etc.

. Perform on-site audits and continual monitoring of external

business partners. Interface with safety liaisons at each

business partner to discuss compliance and regulatory

affairs.

. Manager of Continental Airlines' regulatory body approved

programs (i.e. Carry-on Baggage Program, Exit Row Seating

Program, and Hazardous Materials Program) and the manuals

associated.

. Perform essential research for the Aviation Safety Action

Program. This program is a non-punitive safety program used

to gather information from employees on safety events or non-

compliance issues.

. Review internal audit reports and self-audits performed on

training, crew records, and operations.

. Perform root-cause analysis on reported safety events.

Implement and monitor comprehensive fix corrective actions.

. Receive and respond to non conformity reports from the

regulatory body (FAA) and look for trending amongst the

events reported.

. Prepare, organize and chair the monthly safety meeting to

discuss any safety issues for research or action. There are

many safety topics covered in this meeting.

Technology Manager, Flight Operations Division, 2000 - 2006

. Associate member of the Aviation Safety Action Program (ASAP)

to review and analyze safety events from the field and

provide root-cause analysis, corrective action and

comprehensive fix items along with responsible departments.

. Created the ASAP website in conjunction with the research

team at the University of Texas to develop the new ASAP

system used today.

. Manage technology projects that involve the pilot group

within Continental Airlines, Inc. As the manager of these

projects, I had to perform the following:

1. Manage 12 employees located at different locations

within the US.

2. Gather requirements from our pilot group and my

direct report, the Vice President of Flight

Operations.

3. Work along with the Technology division to layout

software and hardware configurations.

4. Complete all documentation necessary for a particular

project and write the justification for all

expenditures, AFE process.

5. Continue to manage projects with a firm understanding

of timelines and deliverables.

6. Organize test groups and testing practices.

. Maintain the Flight Operations website for content and

design and develop automated forms working toward a

paperless environment within the company.

. Budget for technology needs within our division of over

4000+ users and the Capital Plan forecast. Must have a

vision for all projects to project Capital expenses for the

5 year plan annually.

. Provide technical support for 4000+ of users on a daily

basis.

. Provide support of pilot training systems around the globe,

Guam, Newark, New Jersey, Cleveland, Ohio, and Houston,

Texas.

. Order/Purchase all technology equipment for the Flight

Operations Administrative office and Chief Pilot Offices.

. Research a viable and economical solution to our paperless

cockpit initiative for all aircraft fleet models. Over 6

years experience in researching this application.

Project Lead, 1998 - 2000

. Designed, programmed and enhanced numerous Active Server

Page and Visual Basic 6.0 applications in a multi-tier

environment using SQL as a back-end.

. Full-phased requirement gathering; software testing and

debugging; test plan development; end-user training for

many projects within the 2 year span.

. Interviewed and hired employees.

1997 - 1998 GHG Corporation/NASA Contract, Houston, Texas

Software Engineer, 1997-1998

. Developed database applications for the Safety contract at

NASA utilizing Microsoft Access databases, Crystal

reporting tools, and VB Scripting.

. Developed a problem reporting system for the International

Space Station.

. Full phase project planning from gathering requirements to

end-user training.

1995 - 1997 Vernon F. Meyer and Associates, Sulphur, Louisiana

Database Administrator and Geographic Information System

Specialist, Oil and

Gas

. Programmed Programmable Logic Controller (PLC) for

engineering use.

. Constructed databases with several applications, designed

forms, and worked on Geographic Information Systems for an

oil and gas company specifically working with plotted

fields and current oil rigs.

. Maintained local computers running Windows 3.11 and Windows

95.

. Interfaced with outside clients in order to gather

requirements for project definitions. Outsourced as a

consultant in a client's office for over a year.

SKILLS

Safety/Regulatory Compliance Quality Auditor Training

Course

Error Decision Aid Workshops Safety Management System (SMS)

Microsoft Office Suite Geographic Information Systems

Visual Studio Adobe Photoshop

Adobe Page Maker Internet Explorer/Netscape

OSHA Microsoft Access

SQL Server HTML development

Active Server Pages

EDUCATION

B.S. Electrical Engineering, 1996, McNeese State University, Lake Charles,

LA

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